JANYAVULA RAGHU VAMSI
Machilipatnam
Summary
Adaptable IT Administrator with 1 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
Metrixlab Macromill group of company
Hyderabad
12.2022 - Current
- Troubleshoot hardware and software issues, providing timely resolutions to minimize downtime
- Collaborate with cross-functional teams to analyze and address IT-related challenges
- Provide technical support to end-users, addressing issues via help desk tickets.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Education
Bachelor of Science -
SSR Degree College
Machilipatnam03.2019
Intermediate (M.P.C) -
National Institute of Open Schooling
Machilipatnam2016
SSC -
Hindu College High School Machilipatnam
Skills
- Technical Troubleshooting
- System Testing
- User Support
- Application Configuration
- Startup and Shutdown Management
- Technical Support
- Hardware Diagnostics
- Software Installation
- Software Management
- Permissions and Access Control
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Tamil
Beginner
A1
Timeline
IT Support Engineer
Metrixlab Macromill group of company
12.2022 - Current
Bachelor of Science -
SSR Degree College
Intermediate (M.P.C) -
National Institute of Open Schooling
SSC -
Hindu College High School Machilipatnam
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