Jas Sidak Singh
Chandigarh
Summary
Results-driven professional with extensive experience in business development, customer retention, and sales across global markets. Proven expertise in utilizing CRM tools such as Salesforce and HubSpot, along with data analysis, to drive success. Skilled in leading cross-functional teams and crafting effective strategies to improve retention, enhance market penetration, and achieve revenue growth. Demonstrated track record of delivering measurable results and fostering long-term client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
75Way Technologies Pvt. Ltd.
08.2024 - Current
- Spearheaded lead generation strategies on Upwork, increasing qualified leads by 30% for web and mobile application projects
- Explored new business opportunities in Dubai and Gulf markets, aligning company offerings with regional needs
- Represented the company at international exhibitions like GITEX and LEAP, expanding market reach and fostering long-term client relationships
- Developed sales strategies that resulted in a 20% annual revenue growth
Retention Manager (Stellantis)
Majorel Canada (now Teleperformance)
02.2024 - 06.2024
- Promoted from Automotive Service Advisor based on exemplary performance
- Implemented customer retention strategies, improving satisfaction scores by 15%
- Managed customer service operations for Stellantis, ensuring enhanced service quality across North America
- Conducted data analysis to identify customer behavior trends, reducing churn by 20%
Automotive Service Advisor (Stellantis)
Majorel Canada (now Teleperformance)
10.2023 - 02.2024
- Led a customer service team, ensuring operational efficiency and exceptional service delivery
- Trained and mentored staff to improve performance and customer interactions
- Managed escalations and resolved complex automotive-related issues for global brands like Jeep, Dodge, and Chrysler
Crew Member Part Time
Burger King
06.2023 - 10.2023
- Greeted customers, ensured timely service, and maintained a clean and organized dining area
- Assisted in kitchen-related functions and inventory management, ensuring smooth operations
Machine Operator Part Time
IAC
06.2023 - 10.2023
- Operated blow molding machines, ensuring consistent production quality and minimal downtime
- Maintained accurate production records and resolved minor technical issues efficiently
Sales Associate
Telus Canada
06.2022 - 04.2023
- Consistently exceeded sales targets by 120% by selling internet, home security, and phone connection services
- Provided technical support and tailored solutions to improve customer satisfaction and retention rates
Marketing Executive Internship
EME Technologies
05.2018 - 08.2018
- Conducted market research and planned marketing campaigns to increase brand visibility
- Organized promotional events, leading to a 12% rise in customer engagement
- Developed marketing strategies for product launches, optimizing target audience reach
Sales Executive Internships
Big Bazaar
05.2017 - 08.2017
- Assisted customers with product inquiries, ensuring a seamless shopping experience
- Achieved sales targets consistently through upselling and cross-selling techniques
Education
MBA - Global Business Management
Conestoga College
11.2023
Bachelor’s - Business Administration
Chandigarh University
03.2020
Skills
- Business Development
- Lead generation
- Market expansion
- Revenue growth
- Customer Retention
- Retention strategies
- Customer satisfaction improvement
- CRM management
- Sales & Marketing
- B2B/B2C sales
- Account management
- Marketing campaigns
- Analytics & Reporting
- Power BI
- Data-driven decision-making
- Trend analysis
- Leadership & Training
- Team mentoring
- Operational efficiency
- Performance improvement
- Technical Tools
- Salesforce
- HubSpot
- Advanced Excel
- Microsoft Office Suite
Certification
- Advanced Excel | Skill Nation
- Business Intelligence Using Power BI | Skill Nation
- Customer Service Mastery | LinkedIn Learning
Accomplishments
- Founded and led a college band as Vice President of the Music Club, performing at local events and paid gigs.
- Consistently achieved and surpassed sales and retention targets across multiple roles.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Business Development Manager
75Way Technologies Pvt. Ltd.
08.2024 - Current
Retention Manager (Stellantis)
Majorel Canada (now Teleperformance)
02.2024 - 06.2024
Automotive Service Advisor (Stellantis)
Majorel Canada (now Teleperformance)
10.2023 - 02.2024
Crew Member Part Time
Burger King
06.2023 - 10.2023
Machine Operator Part Time
IAC
06.2023 - 10.2023
Sales Associate
Telus Canada
06.2022 - 04.2023
Marketing Executive Internship
EME Technologies
05.2018 - 08.2018
Sales Executive Internships
Big Bazaar
05.2017 - 08.2017
MBA - Global Business Management
Conestoga College
Bachelor’s - Business Administration
Chandigarh University
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