Jasbir Singh
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistance Manager (Operation)
CITY CAR CARE-FIXIGO
06.2022 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse Client questions
- Responded to Clients calls and emails to answer questions about products and services
- Escalated issues to proper supervisors when standard processes were not effective
- Greeted Clients and listened closely to problems described to determine solutions
- Coached new team members on service techniques and provided scoring through quality assurance program
- Reported issues to higher management with great detail
- Identified opportunities to improve business process flows and productivity
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Quality Sr. Operation Executive
CARS24
06.2021 - 05.2022
- Technically Evaluate the Cars which come to the Stockyard
- Submit a Report for each Car according to the Defined process
- Strongly Analysis all Electrical, Mechanical Components of each Vehicle
- Tag the Vehicle in 3 Different Categories- Green-Good Condition, Yellow-Some Imperfections & Red-Major Imperfections (Delist)
- Technically Evaluate the Cars which come to the Stockyard & Submit a Report for each Car according to the Defined process
- Strongly Analysis all Electrical, Mechanical Components of each Vehicle
- Tag the Vehicle in 3 Different Categories- Green-Good Condition, Yellow-Some Imperfections & Red-Major Imperfections (Delist).
Fleet Supervisor Head
ZOOM CAR
07.2015 - 07.2020
- Maintained clean and safe assets and fleet work environments
- Developed cross-functional partnerships to drive initiatives and leverage internal resources
- Implemented business plans to improve overall fleet performance
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance
- Maintain the vehicle conditions like Service, Maintenance and Accident and resolved the customer complaint
- Maintain vehicle conditions like Service, Maintenance and Accident and resolved the customer complaint.
Education
Bachelor of Arts -
SOL Delhi University - New Delhi
11-2019
Basic Computer Knowledge -
NIIT Institute-New Delhi
07-2013
High School Diploma -
Govt. Boys Sr. Sec. School - New Delhi
06.2013
High School Diploma -
Govt. Sarvodiya Kanya Vidyalaya - New Delhi
05.2011
Skills
- Relationship-building skills
- Independent decision-making skills
- Monitoring
- Operations Management
- Quality Assurance
- Problem-Solving
- Customer Service Excellence
- Excellent Communication
- Email and Phone Communication
- Fleet Management
- Written Communication
Marital Status
Married
Father Name
Sh. Harjinder Singh
Hobbies
- Travelling
- Playing Cricket
- Listening Music
- Watching Movies
- Video Games
Personal Information
- Date of Birth: 05/Dec/1995
- Gender: Male
- Nationality: Indian
Accomplishments
- Best Outstanding performance certificate of appreciation in Q3 2022-2023
Timeline
Assistance Manager (Operation)
CITY CAR CARE-FIXIGO
06.2022 - Current
Quality Sr. Operation Executive
CARS24
06.2021 - 05.2022
Fleet Supervisor Head
ZOOM CAR
07.2015 - 07.2020
Bachelor of Arts -
SOL Delhi University - New Delhi
Basic Computer Knowledge -
NIIT Institute-New Delhi
High School Diploma -
Govt. Boys Sr. Sec. School - New Delhi
High School Diploma -
Govt. Sarvodiya Kanya Vidyalaya - New Delhi
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