Jasdeep Kaur

• Developed and maintained test cases, ensuring product functionality and quality across various software releases.
• Conducted regression and production testing, reducing minor issues by approximately 25-37% in targeted releases.
• Collaborated with developers to address recurring issues, and trained new team members on application workflows and testing protocols.

Key Projects :

• Knowmax: Knowledge base management and omnichannel customer engagement platform.
• Learning Management System (LMS): e-Learning platform integrated with Knowledge Management to track employee training.
• Remote Visual Assistance: Co-browsing and video call support tool for customer troubleshooting.
• Chatbot: Virtual assistant designed to enhance support efficiency, reducing operational costs.

• Assisted in manual testing for WASP3D's broadcast graphics software, creating initial test cases and conducting quality checks.
• Identified and documented issues in new features, contributing to product stability and user experience improvements.
• Gained foundational knowledge in bug tracking, reporting, and quality assurance processes.