Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
JASEENA RASHEED

JASEENA RASHEED

Florican Hill Road, Karaparamba P.O, Calicut 673010, Kerala

Summary

Dedicated Airline professional with over 19 years of experience in flight and passenger handling, flight supervision, and safety compliance.

Skilled in adapting to new challenges and consistently enhancing organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Representative Customer Services

Saudia Airlines
Kozhikode
05.2009 - Current
  • Lead flight supervision for passenger services, ensuring adherence to quality & safety standards for superior customer satisfaction.
  • Conducted IOSA audits, tracked corrective actions, and facilitated closure of findings.
  • Served as in-house trainer for SkyTeam updates in services.
  • Managed aircraft load control functions and coordinated with Local Authorities for smooth flight handling.
  • Led and motivated team of employees to achieve performance goals while ensuring compliance with regulatory standards.
  • Oversaw invoice processing through SAP and monitored company inventory for optimal stock levels.
  • Managed CCJ station during 2018-2019 single handedly with a schedule of 10 flights a week.
  • Ensured on time performance 95% and above, monthly basis

Airport Services Agent

Qatar Airways
Kozhikode
06.2008 - 04.2009
  • Supervised flight operations, including ground handling, staff performance, on-time departure, passenger services.
  • Managed customer requests, questions, and complaints to ensure seamless service delivery.
  • Upheld safety standards, policies, and regulatory guidelines for secure working environment

Guest Services Agent

Kingfisher Airlines
Bangalore
04.2007 - 05.2008
  • Customer Services.
  • Handled flight operations including coordination with ramp, baggage, check-in, weight and balance function.

Security Agent

Jet Airways
Kozhikode
10.2004 - 03.2007
  • Ensure security of passengers & Aircraft in compliance with policy and procedures laid down by the company.

Ticketing Intern

Air India
Kozhikode
07.2004 - 10.2004
  • Ticketing Intern | Assist adminsitration | Customer Services CTO

Education

Masters in Business Administration - Marketing Management And Research

Sikkim Manipal University
Sikkim

Skills

  • Altea Amadeus DCS Customer Management Flight Management system SAP Safety / Quality reporting system World tracer system New web World tracer
  • Emergency procedures , Local emergency plan update for station
  • Communication skills problem solving ensuring positive experience for passengers
  • Certified IOSA auditor - ensuring station compliance with regulations of state / ICAO

Languages

  • English - Proficient
  • Malayalam - Native
  • Hindi - Proficient

Certification

  • Internal IOSA Auditor.
  • IATA Root Cause Analysis
  • IATA Quality Management System
  • IATA Safety Management System
  • Station Emergency Response by GOCRISIS
  • IATA Airline Revenue Management Course
  • Altea Amadeus Reservations, Ticketing, Customer Management, Supervisory
  • Licensed Load Controller (A320/ATR/A330/B747/B777)
  • Aviation Security and Baggage Inspection (Jet Airways)
  • Diploma in IATA UFTAA Foundation (March 2004)

Accomplishments

  • SkyTeam Ambassador for in-house training and updates
  • Outstanding performance in E-IOSA recertification (2015) for Saudi Arabian Airlines

Timeline

Senior Representative Customer Services

Saudia Airlines
05.2009 - Current

Airport Services Agent

Qatar Airways
06.2008 - 04.2009

Guest Services Agent

Kingfisher Airlines
04.2007 - 05.2008

Security Agent

Jet Airways
10.2004 - 03.2007

Ticketing Intern

Air India
07.2004 - 10.2004

Masters in Business Administration - Marketing Management And Research

Sikkim Manipal University

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