JASEENA RASHEED
Florican Hill Road, Karaparamba P.O, Calicut 673010, Kerala
Summary
Dedicated Airline professional with over 19 years of experience in flight and passenger handling, flight supervision, and safety compliance.
Skilled in adapting to new challenges and consistently enhancing organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Representative Customer Services
Saudia Airlines
Kozhikode
05.2009 - Current
- Lead flight supervision for passenger services, ensuring adherence to quality & safety standards for superior customer satisfaction.
- Conducted IOSA audits, tracked corrective actions, and facilitated closure of findings.
- Served as in-house trainer for SkyTeam updates in services.
- Managed aircraft load control functions and coordinated with Local Authorities for smooth flight handling.
- Led and motivated team of employees to achieve performance goals while ensuring compliance with regulatory standards.
- Oversaw invoice processing through SAP and monitored company inventory for optimal stock levels.
- Managed CCJ station during 2018-2019 single handedly with a schedule of 10 flights a week.
- Ensured on time performance 95% and above, monthly basis
Airport Services Agent
Qatar Airways
Kozhikode
06.2008 - 04.2009
- Supervised flight operations, including ground handling, staff performance, on-time departure, passenger services.
- Managed customer requests, questions, and complaints to ensure seamless service delivery.
- Upheld safety standards, policies, and regulatory guidelines for secure working environment
Guest Services Agent
Kingfisher Airlines
Bangalore
04.2007 - 05.2008
- Customer Services.
- Handled flight operations including coordination with ramp, baggage, check-in, weight and balance function.
Security Agent
Jet Airways
Kozhikode
10.2004 - 03.2007
- Ensure security of passengers & Aircraft in compliance with policy and procedures laid down by the company.
Ticketing Intern
Air India
Kozhikode
07.2004 - 10.2004
- Ticketing Intern | Assist adminsitration | Customer Services CTO
Education
Masters in Business Administration - Marketing Management And Research
Sikkim Manipal University
SikkimSkills
- Altea Amadeus DCS Customer Management Flight Management system SAP Safety / Quality reporting system World tracer system New web World tracer
- Emergency procedures , Local emergency plan update for station
- Communication skills problem solving ensuring positive experience for passengers
- Certified IOSA auditor - ensuring station compliance with regulations of state / ICAO
Languages
- English - Proficient
- Malayalam - Native
- Hindi - Proficient
Certification
- Internal IOSA Auditor.
- IATA Root Cause Analysis
- IATA Quality Management System
- IATA Safety Management System
- Station Emergency Response by GOCRISIS
- IATA Airline Revenue Management Course
- Altea Amadeus Reservations, Ticketing, Customer Management, Supervisory
- Licensed Load Controller (A320/ATR/A330/B747/B777)
- Aviation Security and Baggage Inspection (Jet Airways)
- Diploma in IATA UFTAA Foundation (March 2004)
Accomplishments
- SkyTeam Ambassador for in-house training and updates
- Outstanding performance in E-IOSA recertification (2015) for Saudi Arabian Airlines
Timeline
Senior Representative Customer Services
Saudia Airlines
05.2009 - Current
Airport Services Agent
Qatar Airways
06.2008 - 04.2009
Guest Services Agent
Kingfisher Airlines
04.2007 - 05.2008
Security Agent
Jet Airways
10.2004 - 03.2007
Ticketing Intern
Air India
07.2004 - 10.2004
Masters in Business Administration - Marketing Management And Research
Sikkim Manipal University