Continuous Learning
JASHANPREET KAUR
Vill Samshpur P.O Bahadurgarh Patiala
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Relationship Executive
ICICI Prudential AMC Ltd
01.2018 - 11.2021
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Investigated and resolved customer complaints to foster satisfaction.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Conducted field visits and met corporate customers for business development.
Customer Service Support Associate
SBI Funds Management Pvt Ltd
Ambala Cantt
01.2018 - 10.2021
- 3 years 10 months 10 days
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased revenue by cross-selling and upselling products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
Education
B.com - Commerce
MULTANI MAL MODI COLLEGE
Patiala 04.2011 - 05.2014
MBA ( Global Business) - Finance & International Business
PUNJABI UNIVERSITY
Patiala 04.2014 - 05.2017
12th - Commerce
Senior Secondary Model School
Patiala 04.2010 - 05.2011
Skills
Customer Satisfaction & Retention
undefinedAdditional Information
I am a social worker and working with an NGO from last 3 years to serve poor and needy people.
Certification
NISM Certified
Interests
Traveling
Community Involvement
Debate
Listen and feel music to overcome stress
Declaration
I hereby declare that all the information provided in this resume is true, complete, and accurate to the best of my knowledge. I understand that any false or misleading statements may result in the rejection of my application or termination of employment, if hired.
I authorize the company/employer to verify the details provided in this resume and conduct any necessary background checks. I also consent to the collection, storage, and processing of my personal data in accordance with applicable privacy laws and the company's policies.
Date: 27 July 2023
Place: Patiala
Signature:Jashanpreet Kaur
Timeline
NISM Certified
10-2021
Relationship Executive
ICICI Prudential AMC Ltd
01.2018 - 11.2021
Customer Service Support Associate
SBI Funds Management Pvt Ltd
01.2018 - 10.2021
MBA ( Global Business) - Finance & International Business
PUNJABI UNIVERSITY
04.2014 - 05.2017
B.com - Commerce
MULTANI MAL MODI COLLEGE
04.2011 - 05.2014
12th - Commerce
Senior Secondary Model School
04.2010 - 05.2011
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