Jaskiran Kaur
Delhi
Summary
Strategic and results-driven leader with over 17 years of experience in Human Resources and Operations, successfully managing end-to-end HR functions and large-scale business operations. Demonstrated success across diverse and fast-paced industries including real estate, telecommunications, and e-commerce. Proven expertise in employee development, organizational restructuring, performance management, and driving business transformation initiatives. Known for creating scalable HR systems and people strategies that adapt to fast-changing business needs. Adept at leading cultural transformation, enhancing employee engagement, and building high-performing teams aligned with business goals. Successfully implemented frameworks that achieved 0% unplanned attrition, reduced grievance rates, and significantly boosted retention and productivity. Recognized for building HR operations from the ground up- designing policies, optimizing payroll and benefits, implementing HR analytics, and spearheading leadership development initiatives. Operationally strong in managing teams, driving process improvements, and ensuring KPI-driven results across functions.
Overview
17
17
years of professional experience
3
3
Certification
Work History
MANAGER HR
METRO BUILDTECH CONSTRUCTION LLP
Delhi
08.2020 - Current
- Responsible for the entire lifecycle management of employees across the key functions to drive ongoing people initiatives.
- HR Department Setup & Policy Development: Developed the HR department from the ground up, establishing core policies, workflows, and employee benefits to support scalable and compliant HR operations.
- Employee Relations & Engagement: Led employee relations efforts to foster a positive, transparent, and productive work environment. Acted as a point of contact for addressing employee concerns, grievances, and conflict resolution while ensuring adherence to organizational policies and labor laws. Facilitated prompt and fair resolution of issues through structured investigation processes, one-on-one interventions, and manager coaching.
- Talent Acquisition: As a strategic advisor to the Leadership team, I translate business plans into talent priorities and ensure the recruitment of the right talent aligned with the organization's mission.
- Performance Management: Designed, implemented, and managed the end-to-end performance management process to drive a culture of accountability, continuous feedback, and results alignment. Coordinated goal-setting cycles, mid-year and annual performance reviews, and facilitated calibration sessions with leadership to ensure fair and consistent evaluations.
- Culture Building: Playing a pivotal role in cultivating and molding organizational culture, I spearhead an array of strategies and initiatives. These include crafting HR policies and procedures, fostering internal talent promotion, maintaining transparent communication, recognizing and rewarding talent, and facilitating feedback mechanisms are integral to my approach.
- Client Management (HR Service Delivery): Managed end-to-end HR service delivery for both internal stakeholders and external clients. Addressed and resolved grievances with a focus on service excellence, maintaining high satisfaction levels by ensuring that HR operations were aligned with business goals and timelines.
ASSISTANT MANAGER HR
KOCHAR INFOTECH PRIVATE LIMITED
Amritsar
08.2016 - 06.2020
- Provided strategic and operational support to 800+ employees across various work groups, bridging gaps between operational expectations and employee understanding to achieve common goals.
- Culture Building: Developed a people-oriented organizational culture emphasizing collaboration, continuous improvement, high performance, and quality.
- Performance Management: Facilitate collaboration between managers and employees to set clear, measurable goals. Ensure individual goals contribute to departmental and organizational strategies.
- Policy & Procedures: Offered guidance and interpretation on HR policies and standards, effectively managing ER issues using sound judgment in resolution.
- Survey & Feedback: Conducted employee pulse surveys and led employee relations strategies to drive satisfaction, retention, and a positive work environment.
- Onboarding & Off boarding: Managed end-to-end onboarding and off boarding processes, ensuring smooth transitions and full compliance with local labor laws.
ASSISTANT MANAGER OPERATION
KOCHAR INFOTECH PRIVATE LIMITED
Amritsar
01.2008 - 07.2016
- Started career as a Technical Support Executive and steadily progressed to Assistant Manager, overseeing end-to-end operations across multiple high-impact projects.
- Led strategic workforce planning, ensuring optimal staffing and resource utilization across functions.
- Drove execution of key performance indicators (KPIs) and met service level agreements (SLAs).
- Managed client relationships and deliverables with a focus on quality, timeliness, and operational excellence.
- Played a critical role in enhancing team performance, streamlining processes, and aligning operational goals with business objectives.
Education
PGDM -
IGNOU
B.Com - undefined
Guru Nanak Dev University
Skills
- Talent Management
- Talent Acquisition & Recruitment
- Employee Engagement & Retention
- HR Compliances
- HR Policy Formulation
- Exit Interviews & Onboarding
- Leadership & Team Development
- Grievance Handling
- Payroll and benefits Coordination
- Learning & Development
- Client Management
Certification
- Certified in Platform Skills Training
- Certified in Team Leader Skill Development Program (TLDP1 & TLDP2)
- OnTrac Leadership Development Program
Significant Achievements
- Received the 'Manager of the month' award twice, in 2015 and 2016, from the Site head of Kochartech Company, in recognition of highest leads with Quality
- Coordinated Successful HR events/Engagement initiatives improving Employee Satisfaction score
- Designed and implemented performance appraisal frameworks with clear KRAs/KPIs.
- Launched employee engagement programs that improved retention by 35%
Personal Information
Title: MANAGER HR
Timeline
MANAGER HR
METRO BUILDTECH CONSTRUCTION LLP
08.2020 - Current
ASSISTANT MANAGER HR
KOCHAR INFOTECH PRIVATE LIMITED
08.2016 - 06.2020
ASSISTANT MANAGER OPERATION
KOCHAR INFOTECH PRIVATE LIMITED
01.2008 - 07.2016
PGDM -
IGNOU
B.Com - undefined
Guru Nanak Dev University