Jasleen Kaur

• Provided data-driven solutions to support decision making.
• Gathered requirements from stakeholders to design data models and reports.
• Optimized existing database structures for better performance on analytics tasks.
• Maintained documentation of all the processes related to Data Analysis.
• Generated reports and obtained data to develop analytics on key performance and operational metrics.
• Worked with internal teams to understand business needs and changing strategies.
• Conducted data analysis to prepare forecasts and identify trends.
• Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.

• Ensured timely collection of receivables from clients.
• Coordinate with FC for timely POD, vendors, and drivers for POD collection.
• Manage weekly performance and share the defaulter vendors and penalize them for not sharing POD.

E2E Coordinator

• Manage Voltas primary and secondary movement, including creating indents, sharing MIS, and escalating issues with clients for timely loading and unloading.
• Handle port movements in the west for Voltas.

First CX, Orion FTL

• Coordinate with large and small accounts simultaneously, placing trucks as per client requirements daily, managing MIS, and resolving client issues.
• Align client meetings on a monthly basis for increased loads and issue resolution.

CX, LONG TAIL Team

• Coordinate with multiple clients for more loads, resolve client queries, focus on on-time delivery, and escalate issues with operations for reattempt.
• Address issues related to net weight and dead weight, aiming for client satisfaction.

Customer Service Executive
Delhivery, [Location]
2017 - June 2018

• Handled customer queries and provided resolutions, receiving multiple awards and appreciation for performance.