Jasmeet Singh Sagoo
Belur
Summary
Proven Customer Solutions Agent at PayPal, adept in managing high-volume inbound and outbound interactions, and excelling in customer database management using Salesforce and Zendesk. Skilled in communication and multi-tasking, I significantly enhance customer satisfaction and retention, leveraging my multi-linguistic abilities and decision-making skills for impactful customer relationship management.
Overview
3
3
years of professional experience
Work History
Customer Solutions Agent 2
Paypal
03.2024 - Current
- Answer chats and emails from customers on Zendesk, and work to resolve their queries in real time, or work with the most relevant PayPal department so it can be dealt with appropriately.
- Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
- Deliver on metrics, for example: chat-handled time, NPS, and TPH.
Customer Success Specialist
Think & Learn Pvt Ltd
12.2021 - 02.2024
- Managed a high volume of inbound calls, addressing customer inquiries, resolving issues, and providing exceptional service.
- Demonstrated strong communication skills in handling diverse customer needs, and maintaining a professional and courteous manner.
- Use of Salesforce to maintain records of customers.
- Making various arrangements, such as amending the timeframe and amount of EMIs, to retain them with the product.
- Provide longer repayment periods for repeat customers.
- Offered grace periods, or flexible rescheduling, for genuine cases.
- Customer retention involves pitching the product’s benefits and using the correct sense of emotion to handle irate customers.
- Use of OneDesk for customer support and ticket management.
Education
Master of commerce - finance and accounts(Honours)
Calcutta University
04-2020
Bachelor of commerce -
Umeschandra College
Kolkata03-2018
ISC -
Sunrise Eng. Med School
03-2015
Skills
- Inbound voice process
- Outbound voice process
- Customer database management
- Salesforce
- Zendesk
- Onedesk
- Ux achieve
- MS office applications
- Decision making
- Communication
- Multi-tasking
- Customer relation management
- Multi-linguistic
Statement Of Purpose
I have been consistent in my career objectives. My experience has helped me adapt to the dynamic work environment, contributing to the organization’s welfare. I hereby declare that all of the above information is true to the best of my knowledge.
Accomplishments
- Multiple times performer of the week for Think and Learn Pvt Ltd.
- Achieved 199% of the company's target for PayPal for the year 2024.
Personal Information
- Date of Birth: 11/01/96
- Gender: Male
- Father's name: Amrik Singh Sagoo
- Mother's name: Swaranjeet Kaur Sagoo
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
- Singing
- Playing Cricket
Timeline
Customer Solutions Agent 2
Paypal
03.2024 - Current
Customer Success Specialist
Think & Learn Pvt Ltd
12.2021 - 02.2024
Master of commerce - finance and accounts(Honours)
Calcutta University
Bachelor of commerce -
Umeschandra College
ISC -
Sunrise Eng. Med School
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