Jasmine Hari Haran
Certified Scrum Master
Chennai
Summary
Over 3+ years as a Certified Scrum Master in banking and insurance, guiding cross-functional teams through full Agile and SAFe transformations. Backed by 8 years of overall IT experience, led teams of 8–10 members to deliver 15 major releases on schedule, boosting sprint velocity by 30% and reducing release delays by 25%. Expert in tailoring Jira and Confluence workflows to improve transparency and drive continuous improvement across distributed teams.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Scrum Master
Wipro
06.2022 - Current
- Led two Agile teams using Scrum and SAFe frameworks, consistently delivering over 75 high-value increments across 12 PI cycles.
- Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, PI Planning, and System Demos to align goals and drive momentum.
- Resolved team conflicts through coaching and structured mediation, boosting team morale and collaboration by 30%.
- Executed risk assessments using the SAFe ROAM strategy, reducing project blockers and delivery delays by 25%.
- Implemented Jira dashboards and Confluence reports to track Agile metrics, manage dependencies, and escalate risks effectively.
- Coordinated with RTEs and stakeholders to navigate cross-team challenges, ensuring successful PI objectives and smooth release planning.
Production support Engineer (IDW)
Wipro
02.2020 - 05.2022
- Monitored data warehouse and feeds daily, ensuring smooth execution of financial operations with 99% SLA compliance.
- Used Oracle SQL to assist in issue investigation and RCA, improving report accuracy and reducing incident turnaround time.
- Supported change deployments under senior guidance, maintaining stability across staging and production environments.
- Coordinated with Datastage developers and business analysts to troubleshoot policy and claims data issues, ensuring timely report delivery.
Devops support engineer
Wipro
09.2017 - 01.2020
- Monitored and supported CI/CD pipelines using Jenkins and Git, ensuring stable and timely deployments during Agile sprint cycles.
- Diagnosed build failures and environment issues, working closely with developers and QA teams to resolve blockers and maintain velocity.
- Managed change requests and rollback processes under Agile governance, supporting seamless releases with minimal disruptions.
- Participated in daily stand-ups and sprint reviews, providing updates on infrastructure readiness and deployment health.
Education
Bachelor's Degree - Electronics and Communications Engineering
PSNA College of Engineering and Technology
Skills
Scrum
SAFe
Kanban knowledge
Change /Release Management
Sprint planning
Retrospective analysis
Risk identification
Coaching and mentoring
Certification
Certified Scrum Master - Scrum Alliance
Tools
- JIRA/Confluence
- ServiceNow
- GitHub
- Jenkins (CI/CD Pipelines)
- Azure DevOps
Timeline
Scrum Master
Wipro
06.2022 - Current
Production support Engineer (IDW)
Wipro
02.2020 - 05.2022
Devops support engineer
Wipro
09.2017 - 01.2020
Bachelor's Degree - Electronics and Communications Engineering
PSNA College of Engineering and Technology
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