Summary
Overview
Work History
Education
Skills
Certifications & Training
Timeline
Generic
Jasmine Infenta I

Jasmine Infenta I

L3- Staff Escalation Developer
Chennai,TN

Summary

Escalation Staff Developer with deep C++ troubleshooting experience across supply planning and large-scale production systems at Kinaxis. Diagnoses memory leaks, multithreading defects, and performance degradations by analyzing 20+ logs per week across stack traces, memory dumps, and runtime logs, then drives fixes through 4+ customer escalations per month and cross-functional collaboration. Mentors 2+ developers at a time and helps stabilize high-volume planning engines under tight production timelines.

Overview

2
2
Languages
17
17
years of professional experience

Work History

Escalation Staff Developer

Kinaxis
Chennai, Tamil Nadu
06.2021 - Current
  • Diagnose complex planning failures, memory crashes, and performance regressions across enterprise RapidResponse and Maestro environments.
  • Analyze C++ stack traces, memory dumps, query logs, runtime trackers, and engine logs to isolate defect root causes.
  • Resolve infinite netting loops, memory limit exceptions, slow locks, and query bottlenecks in automated planning chains.
  • Improve system stability by debugging memory leaks and multithreading issues in large-scale C++ applications.
  • Provide workarounds for unexpected supply chain algorithm results across MLS, Group Planning, Push Planning, DRP, Expiry, SPOE, Production wheel, ABP, and capacity constraints.
  • Mentor 5+ junior developers, improving team productivity and reducing onboarding time by approximately 20%.
  • Partner with architects, core development, quality management, support, and product management to validate fixes, write retrospectives, and update RapidResponse data model documentation.

HMI / Qt Developer

HCL Technologies (Safran Project)
Chennai, Tamil Nadu
02.2016 - 06.2021
  • Developed 6+ Qt/QML HMI applications for inflight entertainment systems serving 1000+ users across media, shopping, and home interfaces.
  • Implemented PiP, content loading, and wireless data transfer features, improving system responsiveness by approximately 25%.
  • Diagnosed and resolved frontend and backend crashes, reducing system downtime by approximately 30%.
  • Led and trained 8+ engineers on Qt/QML concepts, improving code quality and reducing defects.
  • Delivered UI modules in Agile/Scrum environments across embedded Linux platforms.
  • Conducted cross-team training sessions on Qt/QML, supporting skill development across projects.

Embedded HMI Developer

UST Global
Chennai, Tamil Nadu
12.2014 - 02.2016
  • Developed automotive FM and AM tuner HMI modules in C++ and Qt for embedded infotainment systems.
  • Built and maintained embedded Linux HMI software with QML support for responsive in-vehicle interfaces.
  • Collaborated in Agile/Scrum teams to deliver production-ready automotive software on schedule.

C++ / Qt Developer

Wipro Technologies
Chennai, Tamil Nadu
03.2013 - 12.2014
  • Developed cross-platform UI modules in Qt/QML for industrial printer systems on Embedded Linux.
  • Designed XML parser and access control modules to improve configurability and strengthen system security.
  • Reduced defect rates by approximately 20% through proactive debugging and targeted code improvements.
  • Built and maintained C++ components supporting printer control logic and related application behavior.
  • Applied core dump analysis to isolate failures and speed issue resolution across embedded software builds.
  • Improved performance optimization in UI workflows by refining code paths and removing avoidable defects.
  • Supported team mentoring and cross-functional coordination while delivering Qt-based enhancements in an Agile/Scrum environment.

Embedded Systems Developer

Wipro Technologies
Chennai, Tamil Nadu
02.2010 - 03.2013
  • Improved uptime 20% across embedded systems by developing diagnostic and logging modules for faster system monitoring.
  • Supported 20 embedded system incidents per week by implementing Linux networking features, including SAMBA, DNS, and firewall updates.
  • Implemented Linux-based networking features for embedded systems, covering SAMBA, DNS, and firewall configuration.
  • Ported test tools to Linux to improve platform compatibility and streamline validation workflows.
  • Developed diagnostic modules to strengthen monitoring capabilities across Linux-based embedded environments.
  • Built logging modules to improve visibility into embedded system behavior and support faster troubleshooting.
  • Applied C++ and performance optimization practices to support reliable embedded software operation and maintenance.

Education

Bachelor of Technology - Information Technology & Management

SASTRA University
India
01-2009

Skills

C

Qt

QML

Embedded Linux

Multithreading

Supply planning

Supply Chain Systems

Planning algorithms

Constraint management

Scenario analysis

Supply chain analytics

Production planning

Inventory optimization

RapidResponse

Agile/Scrum

Core dump analysis

Performance optimization

Team mentoring

Root cause analysis

System architecture

Cross-functional coordination

Certifications & Training

  • Certified Scrum Master (CSM)
  • Qt/QML Trainer Award
  • Hackathon Participation – Agentic AI Concepts
  • Training in Agentic AI for code and log analysis

Timeline

Escalation Staff Developer

Kinaxis
06.2021 - Current

HMI / Qt Developer

HCL Technologies (Safran Project)
02.2016 - 06.2021

Embedded HMI Developer

UST Global
12.2014 - 02.2016

C++ / Qt Developer

Wipro Technologies
03.2013 - 12.2014

Embedded Systems Developer

Wipro Technologies
02.2010 - 03.2013

Bachelor of Technology - Information Technology & Management

SASTRA University

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Jasmine Infenta IL3- Staff Escalation Developer