Jasmine Jennings
Carmel
Summary
- Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
- Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
- Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.
Overview
10
10
years of professional experience
Work History
Multi-Site Leasing Specialist
Buckingham Real Estate Advisors
10.2025 - Current
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
Leasing Specialist
Artistry Indy
07.2024 - 10.2025
- Facilitated lease negotiations, ensuring compliance with company policies and legal standards.
- Managed tenant relationships, addressing concerns and enhancing resident satisfaction.
- Coordinated property marketing strategies, increasing visibility through online platforms and community outreach.
- Conducted property tours for prospective tenants, showcasing amenities and fostering interest in leasing options.
- Analyzed market trends to inform pricing strategies and optimize occupancy rates across properties.
- Developed training materials for new team members, streamlining onboarding processes and improving team performance.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
Leasing Consultant
Windsor Communities
05.2022 - 01.2024
- Conducted property tours for potential residents, effectively highlighting property features and amenities to secure leases
- Managed and maintained accurate records of prospective tenants, lease agreements, and move-in/move-outs
- Responded promptly to inquiries and provided exceptional customer service to current and potential residents
- Assisted with marketing efforts, including creating and distributing promotional materials and updating online listings
- Collaborated with property management team to develop and implement strategies to meet occupancy and revenue goals
Customer Service Representative (Remote)
IU Health
08.2019 - 04.2022
- Exceeded customer satisfaction goals by consistently providing timely and friendly support via phone, email, and chat as a Remote Customer Service Representative
- Demonstrated strong problem-solving skills by efficiently resolving customer issues and concerns, resulting in positive feedback and repeat business
- Utilized advanced computer skills to navigate software systems and databases to accurately document customer interactions and provide personalized service
- Successfully handled a high volume of customer inquiries while maintaining a high level of professionalism and attention to detail in a remote work environment
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience while working remotely
Customer Service Representative
Inktel Solutions
04.2016 - 07.2019
- Provided exceptional customer service by answering inbound calls, addressing inquiries, resolving issues, and processing orders efficiently
- Demonstrated strong communication skills to build rapport with customers and ensure their satisfaction
- Utilized problem-solving abilities to handle challenging situations and find effective solutions
- Maintained accurate records of customer interactions and updated relevant information in the database
- Collaborated with team members to improve overall customer service experience and meet performance goals
Education
Interior Designer - Design and Technology
Ivy Tech Community College
Indianapolis, IN05-2026
Hair Stylist - Cosmetology
Regency Beauty Institute
Indianapolis, IN07-2014
Skills
- Time management
- Communication
- Proficient in Microsoft Word, Excel, Teams, etc
- Sales Ability
- Marketing
- Attention to detail
- Fair housing policies
- Goal oriented
- Property inspections
- Telephone and email etiquette
- Maintaining closing ratios
- Property management
Accomplishments
Scored 90% and above on Property shop
Won Top Leaser for 4 months
Timeline
Multi-Site Leasing Specialist
Buckingham Real Estate Advisors
10.2025 - Current
Leasing Specialist
Artistry Indy
07.2024 - 10.2025
Leasing Consultant
Windsor Communities
05.2022 - 01.2024
Customer Service Representative (Remote)
IU Health
08.2019 - 04.2022
Customer Service Representative
Inktel Solutions
04.2016 - 07.2019
Hair Stylist - Cosmetology
Regency Beauty Institute
Interior Designer - Design and Technology
Ivy Tech Community College