Logan STEARNS
Carmel
Summary
Dedicated multifamily leasing professional with experience in leasing, resident relations, occupancy growth, and property operations. Known for strong customer service, high conversion rates, and building positive resident experiences across high-volume communities. Willing to relocate: Anywhere
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Site Leasing Specialist
Pathfinder Property Management
Indianapolis, IN
03.2026 - 05.2026
- Managed leasing operations, prospect pipeline, tours, and resident relations across 10 apartment communities throughout the Indianapolis area.
- Executed social media campaigns and in-person marketing initiatives through partnerships with local businesses to increase property visibility and drive qualified traffic.
- Maintained industry-leading prospect-to-resident conversion rates through strong customer engagement, follow-up strategies, and relationship building.
- Improved resident retention by proactively communicating with current residents, addressing concerns, and negotiating renewals to reduce turnover and vacancy-related costs.
- Coordinated with multiple third-party vendors and on-site maintenance teams to resolve complex maintenance issues efficiently across all assigned properties.
- Ensured resident maintenance requests were submitted, tracked, and completed in a timely manner to maintain resident satisfaction and operational efficiency.
- Monitored rental delinquencies and conducted resident follow-up regarding outstanding balances to help minimize eviction-related expenses and financial losses.
- Assisted in maintaining occupancy goals by analyzing leasing trends, monitoring availability, and implementing targeted outreach strategies.
- Key Accomplishments
- Increased occupancy at a struggling property from 77% to 86% within one month through aggressive leasing, marketing, and retention efforts.
- Raised occupancy at another community from 82% to 95% within one month, significantly improving overall property performance.
- Recognized for achieving the highest prospect-to-resident conversion rates among leasing team members.
Customer Experience Associate
Birge & Held
Indianapolis, IN
01.2026 - 03.2026
- In this role with Birge & Held as a Customer Experience Associate at a 740-unit multifamily community in Indianapolis, I supported daily leasing operations, resident relations, and marketing initiatives while helping create a positive and welcoming experience for both current residents and prospective tenants. My responsibilities included managing prospect inquiries, conducting community tours, and supporting occupancy and retention goals within a high-volume multifamily environment.
- I worked hand in hand with our centralized team and on site team to ensure efficient communication, streamlined leasing operations, and a seamless experience for both residents and prospective tenants. I also collaborated with on-site teams to ensure resident concerns and maintenance requests were addressed promptly and professionally, helping maintain a strong sense of community and resident satisfaction. Through relationship building, customer service, and strategic outreach efforts, I contributed to increasing property visibility, strengthening resident retention, and supporting the overall success of the community. My commitment to customer service and resident experience also resulted in receiving multiple 5-star reviews from both residents and prospective tenants for professionalism, communication, and responsiveness.
Teacher
The Play School
Carmel, IN
05.2018 - 01.2026
- Effectively communicate with parents in a polite manner regarding their child's learning progress, behavior and summarization of their child's day.
- Ensure that proper procedures and guidelines are followed to adhere to State, Company, and local guidelines.
- Accommodate each individual child and parents needs and requests.
- Incorporate age appropriate lesson plans in accordance with the State Of Indiana's ECE guidelines.
- Develop and build a rapport with the children and families that we serve to make sure we are providing a successful learning environment for their child.
- Openly collaborate with co-workers & administrators in regards to how we can better serve our customers and community.
- Assist in creating an all inclusive caring culture where all staff, students, parents, feel welcome and included in our environment.
- Observe student interaction and make sure each child is having fun, being safe & learning.
Automotive Service Writer/Advisor
Midwest Transit Equipment
Whitestown, IN
10.2023 - 10.2024
Assistant Teacher
Rainbow Child Care Center
Greenwood, IN
12.2017 - 09.2018
- Formated lesson plans to make sure they meet our corporate guidelines and criteria.
- Made sure children are learning at a rate that meets or exceeds our individual center's standards.
- Maintained the safety of all children in my care at all times.
- Communicated effectively with parents and co-workers.
Assistant Teacher
Adventures Learning Center
Greenwood, IN
01.2018 - 03.2018
- Encouraged child development in a positive and safe environment.
- Ensured the safety of all students left in my care.
- Communicated effectively with all parents regarding their children.
- Developed a curriculum that coordinates with state licensing/PTQ standards.
- Maintained a fun yet professional classroom.
- Attended professional development trainings.
Before and After School Care Assistant
Carmel Clay Parks & Recreation
Carmel, IN
08.2017 - 03.2018
- Guaranteed that all 150+ Kindergarten through second graders are safe and having a good time.
- Expected to have a plan for the entire duration of children being present.
- Created challenging and fun educational activities for the children.
- Communicated verbally with parents and superiors regarding how each individual child is doing in our program.
After School Counselor/ Summer Camp Counselor
Saints Francis And Clare School
Greenwood, IN
10.2016 - 05.2017
- Taught the students kindergarten-readiness skills and life-skills necessary for success.
- Developed a positive relationship with all of the students.
- Acquired a strong sense of teamwork with my co-counselor.
- Strategized a way to split our tasks with a dual partnership.
- Communicated effectively with all of my co-workers and my superiors.
- Maintained a professional, outgoing demeanor while communicating with parents.
- Built a professional image in the community by volunteering and going the extra mile.
Wash Attendant
Brad's Car Wash
Indianapolis, IN
05.2016 - 09.2016
- Ensured every vehicle that entered the wash was cleaned thoroughly before entering the actual wash.
- Operated the computer system that made sure all systems were functioning correctly.
- Acquired great praise from the customers for my positive attitude and politeness.
Commercial Cleaner
Zoe Facility Services
Greenwood, IN
01.2016 - 04.2016
- Organized and cleaned large spaces.
- Interacted with the employees that remained in the building.
- Maintained a standard of professionalism and courtesy.
Receptionist/Greeter
Don Koontz Equipment
Plymouth, IN
05.2014 - 01.2015
- Greeted customers with a professional attitude.
- Responded to past and present customers via email.
- Answered any incoming phone calls to the business with a professional etiquette.
- Further expanded my customer service skills.
- Learned the importance of professionalism, patience and politeness in the work force.
Education
Upper secondary education -
Plymouth High School
Plymouth, IN, US05.2017
Skills
- Strong communication
- CRM software
- OneSite
- Maintaining Occupancy
- Accounting within automotive industry
- Client relationship management
- CPR
- Property inspections
- Rent collection
- Social media marketing
- Yardi software
- Lease agreement preparation
- Prospective lead follow-up
- Daily property operations
- Maintaining occupancy levels
- De-escalation
- Apple Numbers
- Appfolio
- Strategic planning
- Experience with children
- Customer service
- Customer retention
- Communication skills
- Apple Programs
- Management
- Negotiation
- New business expansion
- Time management
- English
- Accounts Receivables
- Microsoft
- Problem solving
- Cultural awareness
- Faculty collaboration
- Tenant issue resolution
- Data entry
- Guest services
- Microsoft Office
- Sales
- Organizational skills
- Teaching
- Hospitality
- Curriculum Development
- Daycare
- Ability to multitask
- Fair Housing Policies
- Dealership experience
- Social skills
- Phone etiquette
- Early childhood education
Certification
- Driver's License May 2016 to May 2028
- CPR Certification May 2023 to February 2025
- Social Work License
- Fair Housing Training
Languages
English
Timeline
Multi-Site Leasing Specialist
Pathfinder Property Management
03.2026 - 05.2026
Customer Experience Associate
Birge & Held
01.2026 - 03.2026
Automotive Service Writer/Advisor
Midwest Transit Equipment
10.2023 - 10.2024
Teacher
The Play School
05.2018 - 01.2026
Assistant Teacher
Adventures Learning Center
01.2018 - 03.2018
Assistant Teacher
Rainbow Child Care Center
12.2017 - 09.2018
Before and After School Care Assistant
Carmel Clay Parks & Recreation
08.2017 - 03.2018
After School Counselor/ Summer Camp Counselor
Saints Francis And Clare School
10.2016 - 05.2017
Wash Attendant
Brad's Car Wash
05.2016 - 09.2016
Commercial Cleaner
Zoe Facility Services
01.2016 - 04.2016
Receptionist/Greeter
Don Koontz Equipment
05.2014 - 01.2015
Upper secondary education -
Plymouth High School