"Accomplished banking professional with a solid track record in driving branch profitability and enhancing customer satisfaction. Experienced in strategic operations management, digital banking, and team leadership. Proven ability to foster strong customer relationships, exceed performance targets, and ensure regulatory compliance. A results-oriented individual known for implementing innovative solutions to drive growth and operational excellence."
Hi, I’m
JASMINE KAZI
KARAD
Summary
Overview
12
years of professional experience
Work History
Bajaj Finserv
Branch Manager Gold Loan,
05.2023 - Current
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Lead and manage all aspects of Gold Loan Department, driving strategic growth initiatives.
- Build and lead high-performing team, ensuring alignment with organizational goals.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conduct financial analyses and implement risk management strategies to minimize losses.
- Cultivate strong customer relationships and ensure exceptional customer service.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
Muthoot Fincorp Ltd
Branch Manager Gold Loan
09.2021 - 05.2023
Job overview
- Managed day-to-day operations of Gold Loan Department, driving business development efforts.
- Developed and implemented strategic plans to increase gold loan portfolio.
- Ensured compliance with industry regulations and internal policies.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Haier India Pvt Ltd (Team Lease)
Front-end Executive,
09.2019 - 08.2021
Job overview
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Provided direct sales support, contributing to revenue growth and customer acquisition.
- Delivered exceptional customer service and maintained client relationships.
Hisoa Electronics ( Vivo India Pvt Ltd.)
Front Line Sales Officer
09.2017 - 05.2019
Job overview
- Identified and analyzed client's requirements.
- Conducted product demonstrations and provided product knowledge.
- Cracked new business avenues through cold calling to increase the customer base.
- Built relationships with customers to encourage repeat business.
Bandhan Small Finance
Field Officer
06.2016 - 08.2017
Job overview
- Implementing sales programs/strategies to improve product awareness in markets by brand building and market development efforts.
- Interacting with clients to understand and fulfill their requirements.
- Tracking Payment Collection.
Jitendra Sing Group ( Consruction Company)
Reseptionist
07.2012 - 05.2016
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
NITMS
MBA from Sales Marketing & Operation Management
03.2012
University Overview
NITMS
BBA
03.2010
University Overview
Skills
- Leadership Skills
- Branch Operations Management
- Communication Skills
- Attention to Detail
- Data Analysis
- Digital Banking Expertise
- Compliance and Regulatory Knowledge
- Cross-Selling and Upselling
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager Gold Loan,
Bajaj Finserv
05.2023 - Current
Branch Manager Gold Loan
Muthoot Fincorp Ltd
09.2021 - 05.2023
Front-end Executive,
Haier India Pvt Ltd (Team Lease)
09.2019 - 08.2021
Front Line Sales Officer
Hisoa Electronics ( Vivo India Pvt Ltd.)
09.2017 - 05.2019
Field Officer
Bandhan Small Finance
06.2016 - 08.2017
Reseptionist
Jitendra Sing Group ( Consruction Company)
07.2012 - 05.2016
NITMS
MBA from Sales Marketing & Operation Management
NITMS
BBA
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