Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Jasneet Kaur

Ludhiana

Summary

Detail-oriented professional with extensive experience in application support and database management. Skilled in incident management and performance tuning, contributing to operational excellence and client satisfaction through effective problem-solving strategies. Results-driven individual with strong communication and collaboration skills. Experienced in managing support teams and delivering consistent updates to stakeholders, fostering transparency and trust while ensuring efficient issue resolution.

Overview

6
6
years of professional experience

Work History

Associate

Cognizant
04.2024 - Current
  • Led a team of 5 support analysts, handling task allocation, mentoring, and escalation management, while ensuring timely delivery and issue resolution.
  • Streamlined repetitive tasks by creating scheduled jobs, resulting in significant time savings and reduced human error.
  • Acted as the primary point of contact between client stakeholders and the support team, ensuring clear communication and effective issue resolution.
  • Generated and shared weekly status reports with client stakeholders, providing updates on issue trends, resolution progress, and team performance.
  • Actively managed, assigned, and resolved incidents in ServiceNow, meeting SLA timelines and reducing escalations.
  • Facilitated knowledge sharing and training sessions within the team, enabling members to handle complex application and database issues independently.

Programmer Analyst

Cognizant
02.2022 - 03.2024
  • Responsible for maintaining, supporting, and enhancing multiple applications for one of the leading retail clients in the USA, focusing on performance, reliability, and business process efficiency.
  • Administered and supported store and workforce management applications, including in-house tools, with accountability for database management, performance monitoring, and issue resolution.
  • Bug fixing and Enhancing client's Applications.
  • Resolving User issues through ServiceNow(Now) and Jira.
  • Payroll processes, schedules, employee clocking, and paycode management, ensuring accurate and timely payroll operations.
  • Coordinated with HR and Payroll teams to ensure seamless handling of employee schedules, pay adjustments, and system-related discrepancies.
  • Delivered end-user support and troubleshooting for workforce management systems, improving efficiency and employee satisfaction.
  • Handled and monitored critical jobs that served as inputs for downstream teams, ensuring seamless workflow execution and timely delivery.

System Engineer

TCS
06.2019 - 02.2022
  • Maintaining and enhancing multiple applications for one of leading semiconductor device manufacturing clients based in the USA.
  • Handling Applications belonging to Enterprise Asset Management, Engineering and Construction and EHS area, which includes several in-house Web/Desktop/Console applications, Web Servers, Web APIs & Services and tools like MAXIMO. Moreover, managing the databases for these applications.
  • Root Cause Analysis and solving production issues.
  • Resolving User issues through BMC Remedy tool(earlier) & ServiceNow(Now).
  • Managing Application Infrastructure like servers and databases.
  • Supported Maximo System and provided assistance for its applications like work order, purchasing, security, space management, event tracking, configuration, assets, services and administration.
  • Prepared technical documentation such as functional specifications, software requirements and test cases.
  • Develop a Web API to remove the dependency on old infrastructure.
  • Created, updated and maintained Data/Stored Procedures/Views in MSSQL & ORACLE databases.
  • Creating and Maintaining Knowledge Based Articles.
  • Implementing Performance Improvements on Client's Applications and Services.

Education

Degree -

Guru Nanak Dev University
Amritsar
01.2019

Class XII -

Seth Hukam Chand SD Public Sr Sec School
Jalandhar
01.2015

Class X -

Seth Hukam Chand SD Public Sr Sec School
Jalandhar
01.2013

Skills

  • Incident management
  • Database administration
  • Application performance tuning
  • ServiceNow administration
  • Issue resolution
  • Systems integration

Accomplishments

  • Star of the Month, Received appreciations from Project Manager, Delivery Manager and client for outstanding work., 2020
  • Rising Star, Received Rising star award for handling critical issues on time and coordinates with multiple stakeholders., 2022
  • Stand Out Performer, Received Stand Out Performer for delivering and providing excellent support during deployments., 2024

Personal Information

  • Age: 28
  • Gender: Female

Timeline

Associate

Cognizant
04.2024 - Current

Programmer Analyst

Cognizant
02.2022 - 03.2024

System Engineer

TCS
06.2019 - 02.2022

Degree -

Guru Nanak Dev University

Class XII -

Seth Hukam Chand SD Public Sr Sec School

Class X -

Seth Hukam Chand SD Public Sr Sec School

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Jasneet Kaur