SANDEEP CHIPPADA
Hyderabad
Summary
Proven Documentum analyst at Cognizant Technological Solutions, adept in IT service management and excelling in high-pressure situations. Expertise in Documentum D2 and ServiceNow, with a track record of enhancing SLA scores and leading successful migration projects. Skilled in balancing customer requirements with technical solutions, demonstrating both hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Cognizant Technological Solutions
Hyderabad
12.2020 - Current
- I have worked as the Documentum analyst (L2 Support) in the Content Management of the Life Sciences Project, with high and complete exposure to three different Documentum applications.
- Involved in many activities related to configuration changes of the application.
- Actively involved in many migration activities, which can be done using various DQL queries and API commands.
- I am good at working under tight deadlines and in pressure situations.
- Sanity checks have been performed on the application for every batch release or update, and so having prior knowledge of three different content enterprise management applications.
- Have a good knowledge of service management and incident analysis, able to deal with customers, and can meet their requirements.
- Having a good understanding of IT service management, KPI management, and reporting.
- Able to maintain a good SLA score in ServiceNow.
- Have the ability to manage and resolve the issues that are escalated and involved in managing high-level priority issues.
Education
Bachelor of Technology - Computer Science And Engineering
Vignan's Institute of Information Technology
Visakhapatnam09-2020
Intermediate Certificate - Maths, Physics And Chemistry
Sri Chaitanya Junior College
Visakhapatnam04-2016
Skills
- Documentum Administrator (DA)
- Documentum D2
- Webtop
- ServiceNow
- IT service management
- Incident management
- HTML and CSS development
- DQL
- API scripts
- Troubleshooting
- Report automation
- Microsoft Office 365
- Knowledge Management
Certification
- Microsoft Azure Fundaments AZ-900
- ITIL Foundation
- Business English Communication Program (BEC)
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Accomplishments
- Star Performer of the year - 2023
Timeline
Associate
Cognizant Technological Solutions
12.2020 - Current
Bachelor of Technology - Computer Science And Engineering
Vignan's Institute of Information Technology
Intermediate Certificate - Maths, Physics And Chemistry
Sri Chaitanya Junior College
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