Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Timeline
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Jason Gonsalves

Pune

Summary

Seasoned aviation professional with a proven track record at IndiGo, excelling in airport operations management and customer service management. Spearheaded aircraft turnaround coordination and ramp operations, enhancing operational efficiency and passenger satisfaction. Skilled in staff training and relationship management, consistently achieving high service quality standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Duty Supervisor

Air India Limited
Pune
02.2023 - Current
  • Managing day-to-day operations ensuring safety and operational efficiency
  • Handling complex passenger concerns with professionalism and empathy
  • Coordinating team efforts to maintain high service quality and punctuality

Flight Manager

IndiGo (InterGlobe Aviation Ltd)
Pune
02.2021 - 02.2023
  • Ensured on-time performance with strict adherence to safety and security standards
  • Supervised ramp activities and coordinated aircraft departures to achieve operational efficiency
  • Delivered exceptional passenger services during irregular operations (IROP) to maintain customer satisfaction

Customer Service Executive – Ramp

IndiGo (InterGlobe Aviation Ltd)
Pune
02.2019 - 02.2021
  • Oversaw ramp operations, ensuring compliance with safety protocols and operational benchmarks
  • Collaborated with ground teams to streamline turnaround processes within stipulated timelines
  • Handled critical passenger needs with professionalism, including during delays and disruptions

Cabin Appearance Officer

IndiGo (InterGlobe Aviation Ltd)
Pune
10.2016 - 02.2019
  • Maintained aircraft readiness by implementing high standards for cabin appearance
  • Trained and guided teams in adopting the 4-cleaner process across multiple stations
  • Contributed to on-time departures by ensuring timely completion of cabin readiness tasks

Education

BBM - International Business

MIT School of Business
Pune
01.2016

Class XII -

Hislop College
Nagpur
01.2012

Class X -

Royal Gondwana Public School
Nagpur
01.2008

Skills

  • Customer Service Management
  • Airport Operations Management
  • Aircraft Turnaround Coordination
  • Baggage handling supervision
  • Passenger services coordination
  • Staff training and development
  • Ground operations coordination
  • Relationship management
  • Passenger assistance
  • Ground handling supervision
  • Ramp operations management
  • Operational efficiency

Certification

  • Certified Load Officer (2018)
  • BASIC AVSEC (Aviation Security)
  • DGR CAT 10 Qualified
  • Trained in Airbus A319/A320/A321/ATR Operations

Accomplishments

  • Recognized with multiple passenger appreciation letters during airport operations.
  • Nominated for 'Employee of the Year' (2017) at IndiGo.
  • Awarded two 'Yes I Can' badges and other internal accolades for exceptional service.

Hobbies and Interests

  • Traveling, cooking, and reading motivational content
  • Working as a Disc Jockey (DJ)
  • Rifle Shooting (Qualified for State Level during school days)
  • Snooker enthusiast and tournament winner

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Marathi (Fluent)

Timeline

Duty Supervisor

Air India Limited
02.2023 - Current

Flight Manager

IndiGo (InterGlobe Aviation Ltd)
02.2021 - 02.2023

Customer Service Executive – Ramp

IndiGo (InterGlobe Aviation Ltd)
02.2019 - 02.2021

Cabin Appearance Officer

IndiGo (InterGlobe Aviation Ltd)
10.2016 - 02.2019
  • Certified Load Officer (2018)
  • BASIC AVSEC (Aviation Security)
  • DGR CAT 10 Qualified
  • Trained in Airbus A319/A320/A321/ATR Operations

BBM - International Business

MIT School of Business

Class XII -

Hislop College

Class X -

Royal Gondwana Public School
Jason Gonsalves