Jason Pankaj Varghese
New Delhi
Summary
Versatile Senior Manager specializing in Client Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr. Manager- Client Management
Fab Hotels
GURGAON, HARYANA
12.2022 - Current
- Client Service Management
- Operations Management
- Complaint Resolution / Escalation Management
- Cost Reduction Initiatives
- Evaluated hiring, firing, and promotions requests
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Developed proposals and presentations for internal and external audiences
- Implemented and developed operational standards, policies and procedures
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Brainstormed and developed sales strategies to achieve short and long-term sales revenue objectives
Operation Manager
Dtwelve Spaces Pvt. Ltd.
GURGAON, HARAYANA
02.2022 - 12.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Performed duties and provided service in accordance with established operating procedures and company policies
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Developed new employees and on-going performance assessment of current employees
- Managed budget allocation and resource utilization to maximize marketing ROI
- Trained new employees on proper protocols and customer service standards
- Increased profit by streamlining operations.
- Reduced operational risks while organizing data to forecast performance trends
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Territory Manager- Sales
Cars24 Services Pvt. Ltd.
New Delhi
06.2016 - 01.2022
- Managed over 3000+ accounts within Delhi territory.
- Monitor and analyze sales performance metrics, collaborating with cross-functional teams for seamless execution.
- Resolve customer requests and complaints, improving operations and reducing costs.
- Identify opportunities for upselling and cross-selling to maximize account growth.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Developed sales strategy based on research of consumer buying trends and market conditions
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies
- Trained and mentored sales representatives in sales techniques and strategies
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness
Relationship Manager
Obitopedia Digital Inc. Pvt. Ltd.
New Delhi
07.2015 - 05.2016
- Provide professional customer support and address inquiries and concerns.
- Initiate new processes and marketing strategies to improve brand recognition.
- Formulate business strategies and build corporate relationships for business growth.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Executive-Operations
VFS Global Pvt. Ltd.
New Delhi
02.2014 - 06.2015
- Document and scrutinize visa applications, addressing customer queries.
- Facilitate administration and logistics of passport delivery for smooth visa application processes.
- Improved employee satisfaction rating by realigning and enforcing policies
Education
Master of Business Administration (MBA) - Operations & Supply Chain Management
Narsee Monjee Institute
Mumbai 06.2021 - 06.2023
Bachelor of Business Administration - Business Management
Punjab Technical University - Jalandhar
Jalandhar 08.2006 - 10.2009
Skills
Customer Successundefined
Current Location
New Delhi, 110019
Personal Information
- Passport Number: V7082481
- Date of Birth: 10/31/86
- Gender: Male
- Marital Status: Married
Timeline
Sr. Manager- Client Management
Fab Hotels
12.2022 - Current
Operation Manager
Dtwelve Spaces Pvt. Ltd.
02.2022 - 12.2022
Master of Business Administration (MBA) - Operations & Supply Chain Management
Narsee Monjee Institute
06.2021 - 06.2023
Territory Manager- Sales
Cars24 Services Pvt. Ltd.
06.2016 - 01.2022
Relationship Manager
Obitopedia Digital Inc. Pvt. Ltd.
07.2015 - 05.2016
Executive-Operations
VFS Global Pvt. Ltd.
02.2014 - 06.2015
Bachelor of Business Administration - Business Management
Punjab Technical University - Jalandhar
08.2006 - 10.2009
Similar Profiles
RAJAGOPAL RAJAGOPAL null
City Supply MANAGER at Fab Hotels - GurugramCity Supply MANAGER at Fab Hotels - Gurugram
SANSKRATI SENGARSANSKRATI SENGAR
Senior Project Coordinator at Fab Hotels|| Travel PlusSenior Project Coordinator at Fab Hotels|| Travel Plus
Chandan DudejaChandan Dudeja
City Supply Manager at Fab Hotels - GurugramCity Supply Manager at Fab Hotels - Gurugram