Jaspreet Kaur
Senior GTE Associate
New Delhi
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Industrious Senior GTE Associate offering more than 9 years of abroad education industry experience ready to add value to team. Well-versed in processing accurate conversion & sales and providing superior service.
Overview
14
14
years of professional experience
Work History
Senior GTE Associate
UpGrad GSP
09.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Efficiently assess all the GTE documents and do deep verifications of funds before submitting them to the universities.
- Doing conversion for the students starting from the issuance of conditional offer till the student reaches onshore to the institute which includes: Handling and tracking applications with Associate partners and wider team (including applications team, counselors, visa team)
- Chasing up for offers with associate partners (Escalate if any issue or pendency from wider team or associate partners for smooth process
- Processing and pre-assessing Australia applications for smooth GTE process
- Assisting BDMs for the required assistance
- Coordinating with the agents, University and students for documents required for GTE assessment and applications
- Assisting agents in form filling on portal and GTE documents submission for all Australian universities
- Leading the best team to make sure that we share the GTE approval every time.
- Increased Agent satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet university tight deadlines, pitching in to assist others with applications & GTE documents submission.
- Greeted Agents & students and offered assistance to improvise the TAT to 24 hrs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed Agent and university relations through emails and phone calls communication and helpful interactions.
- Established strong relationships with team members facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase client's satisfaction and engagement.
- Maintained relationships with sales team to maximize sales opportunities & conversion.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Generated conversion reports and presentations for senior management.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
- Developed strong rapport with agents & universities and created positive impression of business.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Regional Recruitment Support Officer
UP Education
4 2021 - 09.2023
- Doing conversion for the students (Subregion- South Asia, Australia, Africa, LATAM, Pakistan) starting from the issuance of conditional offer till the student reaches onshore to the institute which includes: Handling and tracking applications with Associate partners and wider team (including applications team, counselors, visa team)
- Chasing up for offers with associate partners (Escalate if any issue or pendency from wider team or associate partners for smooth process
- Processing and pre-assessing Australia applications for smooth GTE process
- Assisting RMs for the required assistance
- Coordinating with the agents, University and students for documents required for GTE assessment and applications
- Assisting agents in form filling on portal and GTE documents submission for all Australian universities
- Tracking applications and Chasing for the offer letters.
Senior Education Consultant
Dreamz India
08.2019 - 01.2021
- Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities
- Updated school curriculum to integrate technology and enhance quality of student education
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly skilled workforce
- Analyzed reports to comply with SLAs and study effectiveness of current academic system.
Educational Counselor
Divi Group of Companies
08.2014 - 07.2019
- Conducted academic advisement services for students on a recurring basis to maintain educational progression
- Provided support and guidance to students experiencing academic and personal troubles
- Determined validity and reliability of data gathering methods
- Consulted with students to advise on topic selection, appropriateness and academic value
- Assisted candidates in devising tailored Ph.D
- Title and proposal development, preparation of model upgrade reports demonstrating progress and compilation of collaborative example chapters
- Provided support and assistance to curriculum development professionals and information systems.
Educational Counselor
Career Launcher
06.2011 - 07.2014
- Conducted academic advisement services for students on a recurring basis to maintain educational progression
- Provided support and guidance to students experiencing academic and personal troubles
- Determined validity and reliability of data gathering methods
- Consulted with students to advise on topic selection, appropriateness and academic value.
Administration Assistant
Educrafters Career Institute
06.2010 - 08.2012
- Executed record filing system to improve document organization and management
- Recorded expenses and maintained accounting records
- Prepared weekly employee work schedules to meet operational needs
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Master of Arts - English Language and Literature
Delhi University
Skills
MS Word
MS Excel
MS PowerPoint
MS Office
Computer Skills
Time Management
Data Entry
Preparing reports
Management Support
Leadership Qualities
Issue Resolution
Customer Relationship Management (CRM)
Work Planning and Prioritization
Supporting sales staff
Team Leadership
Written Communication
Timeline
Senior GTE Associate
UpGrad GSP
09.2023 - Current
Senior Education Consultant
Dreamz India
08.2019 - 01.2021
Educational Counselor
Divi Group of Companies
08.2014 - 07.2019
Educational Counselor
Career Launcher
06.2011 - 07.2014
Administration Assistant
Educrafters Career Institute
06.2010 - 08.2012
Regional Recruitment Support Officer
UP Education
4 2021 - 09.2023
Master of Arts - English Language and Literature
Delhi University
Similar Profiles
Mayank KansalMayank Kansal
Senior Business Development Manager at UpGrad GSPSenior Business Development Manager at UpGrad GSP
Kuldeep MehraKuldeep Mehra
Senior Manager at upGrad GSPSenior Manager at upGrad GSP
Praveen Kumar AnkuriPraveen Kumar Ankuri
USA Admissions & Manager at GSP upGrad - Global Study PartnersUSA Admissions & Manager at GSP upGrad - Global Study Partners