Summary
Overview
Work History
Education
Skills
HOBBIES
AVAILABILITY
STATUS
Timeline
Generic

Jaspreet Kaur

Barmpton

Summary

A proven leader and problemsolver, she excelled at D Mart Supermarket by driving team performance and fostering an inclusive culture. Skilled in customer service and critical thinking, adept at managing high-stress situations and resolving conflicts, ensuring customer loyalty and operational efficiency. Demonstrates a strong ability to maintain safety and promote quick delivery in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Warehouse Assistant

Meesho
08.2018 - 10.2021
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Team Leader

D Mart Supermarket
11.2021 - 04.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Customer Service Representative

Tim Hortons
12.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Master of Science - Anthropology

Panjab University Chandigarh
Chandigarh, India
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • leadership skill

HOBBIES

Reading books

learning new languages and other things

travelling and exploring new things

AVAILABILITY

FULL TIME

STATUS

Permanent resident of Canada

Timeline

Customer Service Representative

Tim Hortons
12.2023 - 07.2024

Team Leader

D Mart Supermarket
11.2021 - 04.2023

Warehouse Assistant

Meesho
08.2018 - 10.2021

Master of Science - Anthropology

Panjab University Chandigarh

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Jaspreet Kaur