Jaspreet Kaur
New Delhi
Summary
To join an organization that can utilize my qualification & experience, intelligence, skills & abilities wherein I can take up challenging responsibilities to achieve high standards of excellence, in order to help the organization to meet its business goals.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Technical Support Executive
InDrive
03.2024 - Current
- Delivered exceptional technical assistance through Calls, Chat & emails channels while maintaining professionalism at all times.
- Managed a high volume of chats in the CRM system, consistently meeting or exceeding response time targets.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Reduced chat wait times by implementing effective time management techniques during high-volume periods.
- Developed and implemented training initiatives for new hires.
Senior Associate
Policy Bazaar
09.2022 - Current
- Resolving customer issues related to stuck policies after payment.
- Help customers to complete the KYC & required documentation for required policies.
- Communicated effectively with members of Tech team, to release stuck policies.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Utilized BMS to check document and track customer account details.
- Escalated customer issues to management for appropriate action to be taken.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Support Executive (Amazon Process)
VSK Technologies
03.2021 - 08.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
Education
10th -
C.B.S.E Board
New Delhi12th -
C.B.S.E Board
New DelhiB.A -
Mata Sundri College(Delhi University)
New DelhiMBA -
IGNOU
New DelhiSkills
Customer service support
Communications
Business Operations
Multitasking Abilities
Teamwork and Collaboration
Certification
Diploma in Computer Application.
Timeline
Technical Support Executive
InDrive
03.2024 - Current
Senior Associate
Policy Bazaar
09.2022 - Current
Customer Support Executive (Amazon Process)
VSK Technologies
03.2021 - 08.2022
10th -
C.B.S.E Board
12th -
C.B.S.E Board
B.A -
Mata Sundri College(Delhi University)
MBA -
IGNOU
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