Culinary Exploration: Cooking as a mindful and creative outlet that fosters team bonding and celebrates cultural diversity through shared experiences and flavors
Jaspreet Sawhney
Global Operations Leader
Work Preference
Summary
Dynamic corporate leader with a proven track record in strategic planning and operational execution, poised to drive impactful results at the executive level. Expertise in leading high-performing teams, fostering adaptability, and delivering reliable performance in fast-paced environments. Key strengths include strategic vision, financial acumen, and team leadership, complemented by a solid foundation in regulatory reporting, stakeholder engagement, and process transformation within global banking contexts. Committed to leveraging extensive experience to enhance organizational effectiveness and achieve ambitious business objectives.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Associate Vice President
National Australia Bank (NAB)
01.2025 - Current
- Led AML investigations and transaction monitoring for Digital, Card, and Fraud cases, ensuring compliance with regulatory frameworks and exceeding client expectations.
- Enhanced transaction controls and dashboards, proactively addressing suspicious activities, audit gaps, and reducing non-compliance incidents by 80%.
- Delivered targeted training on AML and fraud detection, serving as primary client liaison and presenting findings and action plans to leadership.
Team Manager
Barclays Group Service Centre Pvt Ltd
04.2020 - 01.2025
- Joined Barclays in 2008 and earned multiple promotions reflecting consistent excellence: promoted to Subject Matter Expert in 2011, Team Support Specialist in 2016, and Team Manager in 2020, demonstrating leadership growth and strong impact.
- Led and mentored a diverse AML and transaction monitoring team, boosting case resolution efficiency by 20% through clear goal-setting and performance management.
- Spearheaded AML initiatives enhancing detection accuracy by 15%, reducing false positives and operational costs, while optimizing workflows for a 25% output increase.
- Collaborated cross-functionally with Quality, Training, Workforce Management, and HR teams to align efforts with risk management objectives, improving stakeholder engagement and reporting accuracy.
Team Leader
Barclays Group Service Centre Pvt Ltd
01.2016 - 03.2020
- Supported BAU operations, including AML, transaction monitoring, customer service, and escalations to ensure compliance and prompt issue resolution.
- Delivered high-quality service managing AML case inquiries, transaction disputes, and fraud detection, improving customer feedback scores by 10%.
- Coordinated escalations between frontline and compliance teams for swift issue closure and audit-ready documentation, reducing potential losses.
- Mentored new joiners on complex case handling, boosting team capability and productivity with process enhancements.
Subject Matter Expert (SME)
Barclays Shared Services
12.2008 - 12.2015
- Delivered exceptional customer service for Barclaycard, consistently resolving queries and complaints while maintaining high accuracy and empathy in a regulated environment.
- Successfully managed escalations and contributed to FCA complaints process, ensuring regulatory compliance and effective issue resolution at Ombudsman level.
- Recognized for excellence with multiple awards, including three consecutive Best Customer Service Colleague honors and the Red Carpet Award for top call quality and NPS.
- Career Highlight: Promoted to Subject Matter Expert in 2011 in recognition of deep product knowledge, operational excellence, and leadership impact.
Education
Bachelor's of Commerce -
Sri Guru Gobind School Of Commerce
New Delhi01.2005
Skills
Certification
Quality Management for Business Excellence
Accomplishments
- Led and developed analyst teams across Gurugram, Noida, and Chennai, fostering a culture of accountability, collaboration, and continuous improvement.
- Served as primary client liaison for regulatory reporting and AML escalations, ensuring transparent communication and timely delivery of critical updates to senior leadership.
- Delivered specialized AML and fraud training programs, improving investigation quality and analyst competency across business units.
- Recognized for consistent excellence with multiple performance awards, including three consecutive Best Customer Service Colleague titles and the prestigious Red Carpet Award for superior quality and customer satisfaction.
- Promoted through multiple roles (2008–2025) at Barclays and NAB, reflecting sustained performance, leadership growth, and significant operational contributions.
Accolades
Led and developed analyst teams across Gurugram, Noida, and Chennai, fostering a culture of accountability, collaboration, and continuous
improvement.
Served as primary client liaison for regulatory reporting and AML escalations, ensuring transparent communication and timely delivery of
critical updates to senior leadership.
Delivered specialized AML and fraud training programs, improving investigation quality and analyst competency across business units.
Recognized for consistent excellence with multiple performance awards, including three consecutive Best Customer Service Colleague titles and the prestigious Red Carpet Award for superior quality and customer satisfaction.
Promoted through multiple roles (2008–2025) at Barclays and NAB, reflecting sustained performance, leadership growth, and significant
operational contributions.
Interests
Mentoring my son in AI experiments and YouTube content – fostering shared learning, creativity, and digital storytelling skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Member, Alumni Association of Guru Nanak Public School
- Parent Contributor, Maxfort School, Paschim Vihar
- Mentor, AI for Kids Initiative
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Associate Vice President
National Australia Bank (NAB)
01.2025 - Current
Team Manager
Barclays Group Service Centre Pvt Ltd
04.2020 - 01.2025
Team Leader
Barclays Group Service Centre Pvt Ltd
01.2016 - 03.2020
Subject Matter Expert (SME)
Barclays Shared Services
12.2008 - 12.2015
Bachelor's of Commerce -
Sri Guru Gobind School Of Commerce