Jaspreet Singh
Retail Sales
Ludhiana
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
9
9
years of professional experience
Work History
Assistant Floor Manager
ORRA Fine Jewellery
12.2023 - Current
- Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
- Enhanced team productivity by providing clear direction, setting goals, and maintaining open communication lines.
- Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supported the Floor Manager in analyzing sales data to make informed decisions regarding product ordering and inventory management.
- Managed team of 6 employees to maintain smooth-running operations of shop floor.
Store Manager
All the plus size store (Future Lifestyles P Ltd.)
3 2021 - 5 2023
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customers queries and complaints
- Develops a purchasing strategy
- Maintains records of goods ordered and received
- Negotiates prices and contracts with suppliers
- Builds and maintains relationships with vendors.
Jewelry Consultant
Caratlane Trading Private,Limited Ludhiana, Punjab
04.2019 - 02.2021
- Offered each customer top-notch, personal service and profit support to boost sale and customer satisfaction
- Asked open-ended question to determine exactly what customers require available budget and target recipients or each purchase
- Attended company trainings and seminars an such topic as customer engagement strategies, marketing and promotions and attention sales, goals and milestone
- Mentored new sale associated on store return policies and customer service techniques
- Pursued resolutions to achieve complete customer satisfaction, tracking down hard to find merchandise at diverse locations
- Refunded payment for returned items, processed exchange and offered store credit to achieve customer satisfaction
- Balance and organized cash register by handling cash, counting change and storing coupons
- Complete store opening and closing procedures as per company guideline.
Sale Associate
DC Shoes
03.2017 - 02.2019
- Delivered high level of assistance by locating products and checking stores system for merchandise at other sites
- Engaged with customers to efficiently build rapport and lasting relationships
- Analyzed and properly processed product returns, assisting customer with finding alternatives merchandise to meet needs
- Answering customers questions regarding sizes and accessories and explained how to properly care for merchandise
- Maintain records availability.
Fashion consultant
Gant and nautical
04.2015 - 01.2017
- Analyzed trends to developed innovative concepts through online research magazines, competitive shopping and runway styles
- Met with clients to determine style requirements and budget
- Supervised security and prevented loss of valuable merchandise
- Merchandise store inventory in seasonal and brand displays
- Performed personal shopping functions on behalf of customers
- Accepted and processed customer payment.
Education
Senior Secondary -
G.H.G KHALSA High School
Higher Secondary - undefined
G.H.G KHALSA High School
Bachelor of Arts - undefined
Lovely Professional University
Skills
Store operations
Product presentation
Analytical Thinking
Documentation And Reporting
Customer Relations
Customer Service
Positive Attitude
Multitasking
Languages
Punjabi
Hindi
English
and understand many local dialects.
Interests
Knowing About History and Anylasing
Bike Riding ,Traveling
Knowing about different people and Cultures
General Knowledge
Personal Information
- Date of Birth: 03/26/1992
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- GIA Diamond Essential Course (03/2020)
- GIA Jewellery Essential Course (03/2021)
- GIA Coloured Stone Essential Course (03/2020)
Timeline
Assistant Floor Manager
ORRA Fine Jewellery
12.2023 - Current
Jewelry Consultant
Caratlane Trading Private,Limited Ludhiana, Punjab
04.2019 - 02.2021
Sale Associate
DC Shoes
03.2017 - 02.2019
Fashion consultant
Gant and nautical
04.2015 - 01.2017
Store Manager
All the plus size store (Future Lifestyles P Ltd.)
3 2021 - 5 2023
Senior Secondary -
G.H.G KHALSA High School
Higher Secondary - undefined
G.H.G KHALSA High School
Bachelor of Arts - undefined
Lovely Professional University
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