Summary
Overview
Work History
Education
Skills
Certification
Custom Section
Personal Information
Languages
Timeline
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Jass Singh

Mohali

Summary

I am seeking a full-time position where I can increase my knowledge and experience while collaborating with team members on the various skills I have attained throughout my career. I am a Seasoned System Administrator with a 10-year background in Information Technology. My progressive experience is marked by continuous contributions above and beyond requirements. I have career achievements in large-scale software deployments, network buildouts, and data security.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior System Administrator

MSP Support Services
06.2018 - 06.2023
  • Good experience in Technical Support for System and Network Administration including various Microsoft Technologies Active Directory Global Account Management, Group policies, Exchange Administration via office 365, Connectwise Labtech Administration, Connectwise Manage, Connectwise Screenconnect, Anti-Virus Administration (ESET, Webroot), SonicWall Administration / Configuration, Good Knowledge in MS Windows Server 2000/2003/2008/2012 Family, Dell Desktop Configuration / Administration / Troubleshooting, Upgrading Firmware of Network Devices (Firewalls, Switches, Wireless devices), Good knowledge of Meraki Access Points, Good Knowledge of NAS devices (configuration and troubleshooting), Good Troubleshooting experience on VOIP phone system, APC and UPS issues

Technical Support Specialist

Infimum Consulting Pvt Ltd
08.2017 - 02.2018
  • Specialization in working with daily tools: Connectwise Manage + Labtech, Remotely managing, monitoring, installing, upgrading, configuring, and troubleshooting servers + desktops, Server management 2008 and 2012, Cisco Meraki management + Networks, Troubleshoot issues related to Backups, Troubleshoot issues on Microsoft O365 Exchange, Manage firewalls, DHCP server, Troubleshoot issues with VOIP Phones

Technical Lead + Escalations

Geeks Technical Support
05.2015 - 07.2017
  • Working as an acting supervisor on the floor for the Escalation Process, Also provide relevant feedbacks to the inbound sales representative and the technicians to improve the process, Audited Calls for all the inbound and the outbound teams along with their leads, Worked as a trainer for training the new hires to improve their Communication Skills and the Process Knowledge, Handling the Irate customers and retaining them

Sr. Tech Support Specialist

Dell International Services
05.2006 - 10.2014
  • In a span of 8 years - Got promoted from A3 to A4 to A5 to B1 level with a consistent performance, Last working role included a daily scrub analysis of different company parameters (which included - Closed cases, CE , Dispatch Follow up ,XPR, Case Ageing), Main job responsibility on this role was sending audit feedbacks to IB call taking / OB call making agents to improve on above mentioned company metrics, Taking feedback on process / product improvement from Dell customers, Sharing feedback with inbound agents to improve on troubleshooting / call handling skills, Meeting / Exceeding daily targets for Call numbers, AHT, Sales, Exceeding company metrics for CE, XPR and Productivity, Had undergone multiple trainings that included (Troubleshooting Dell desktops, Laptops and Printers Customer Handling Skills, Time Management), Cleared the Certification for Dell Resolution Expert, Many on the Spot Winner Awards for Overall Performance, Employee of the Quarter and Rex of the year on 2 different occasions, Top performer for the floor in terms of CE throughout my tenure with Dell.

Education

GNIIT -

NIIT

BSc.IT - IT

Karnataka State Open University
Mysore, KA
01.2006

Skills

  • Active Directory Management
  • Windows administration
  • System Upgrades
  • Hardware knowledge
  • Troubleshooting
  • Backup and recovery
  • Patch management
  • Storage Area Networks
  • Server maintenance
  • Virtualization
  • Data Backup

Certification

  • MCSE – Server Infrastructure 2012
  • MCSA – Office 365
  • Dell Resolution (Desktop + Laptop) Expert
  • ITIL foundation Course

Custom Section

Soccer, Working Out.

Personal Information

  • Date of Birth: 08/25/81
  • Marital Status: Married

Languages

English
Advanced (C1)
hin

Timeline

Senior System Administrator

MSP Support Services
06.2018 - 06.2023

Technical Support Specialist

Infimum Consulting Pvt Ltd
08.2017 - 02.2018

Technical Lead + Escalations

Geeks Technical Support
05.2015 - 07.2017

Sr. Tech Support Specialist

Dell International Services
05.2006 - 10.2014

GNIIT -

NIIT

BSc.IT - IT

Karnataka State Open University

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