Open To Work
JASVINDER KAUR SAGGU
SALES & OPERATIONS
NEW DELHI,DL
Summary
Results-oriented Sales & Operations Manager with expertise in customer relations and strategic planning. Focused on process optimization and profitability enhancement, driving outcomes through effective communication and staff training. Dedicated to business growth and cultivating strong client partnerships.
Overview
8
8
years of professional experience
Work History
Sales & Operations Manager
Freelancer
NEW DELHI
01.2025 - Current
- Facilitated client consultations on UAE Golden Visa, Canada Express Entry, and Canada Startup Visa.
- Managed daily operations for enrolled clients, including eligibility checks and documentation guidance.
- Established and nurtured key client relationships, driving sustained growth.
- Maintained accurate records of visa transactions and correspondence, ensuring compliance.
- Advised clients on visa options and application procedures to ensure informed decisions.
- Processed visa applications and supporting documents in accordance with immigration regulations.
- Collaborated across departments to enhance coordination of activities and resolve issues.
- Facilitated effective communication among cross-functional teams to resolve challenges promptly.
Sr. Deputy General Manager
DU DIGITAL GLOBAL
NEW DELHI
05.2021 - 01.2025
- Enhanced profitability by optimizing marketing and distribution channels with sales strategies.
- Developed performance reports on sales, customer awareness, and growth metrics to set strategic goals.
- Conducted seminars and webinars to drive sales growth for the company.
- Participated in marketing meetings to align staff objectives and drive innovative initiatives.
- Analyzed target markets using surveys, CRM assessments, and focus groups.
- Cultivated strong customer relationships by providing efficient support and resolving queries promptly.
- Delivered product information promptly to customers, ensuring seamless communication.
- Attended industry events to build brand authority and network with professionals.
TEAM LEADER
SIGNATURE VISAS
NEW DELHI
11.2017 - 02.2021
- Monitored team performance and reported on key metrics to inform management decisions.
- Delivered customer service by interacting with customers, addressing inquiries, and resolving complaints to enhance customer satisfaction.
- Assisted management in the hiring process and new team member training.
- Compiled and shared detailed reports on team performance and progress towards mission-related objectives and deadlines.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Education
Master of Business Administration - SALES & MARKETING
Narsee Monjee Institute of Management Studies
Mumbai, MH01-2023
Bachelor of Business Administration -
Jamia Hamdard University
New Delhi, DL01-2021
Skills
- Sales expertise
- Business development
- Customer retention
- Client consultation
- Process improvement
- Data analysis
- Strategic planning
- Team leadership
- Complaint resolution
- Customer care and relations
- Effective communication
Accomplishments
Coordinated 25 special public and private events.
Education
other,other
Languages
- English
- Hindi
- Punjabi
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹120000/yr - ₹200000/yrTimeline
Sales & Operations Manager
Freelancer
01.2025 - Current
Sr. Deputy General Manager
DU DIGITAL GLOBAL
05.2021 - 01.2025
TEAM LEADER
SIGNATURE VISAS
11.2017 - 02.2021
Master of Business Administration - SALES & MARKETING
Narsee Monjee Institute of Management Studies
Bachelor of Business Administration -
Jamia Hamdard University