JASVINDER KAUR SAGGU
Sr. Sales & Operations Manager
Noida
Summary
Results-oriented Sales and Operations Manager with a proven track record in customer relations and strategic planning. Expertise in process optimization and profitability enhancement, consistently driving outcomes through effective communication and comprehensive staff training. Committed to fostering business growth while cultivating strong client partnerships, ensuring alignment between organizational goals and customer satisfaction. Passionate about leveraging innovative solutions to achieve operational excellence and exceed performance targets.
Overview
8
8
years of professional experience
Work History
Sales & Operations Manager
Freelancer
01.2025 - Current
- Facilitated client consultations on UAE Golden Visa, Canada Express Entry, and Canada Startup Visa.
- Managed daily operations for enrolled clients, including eligibility checks and documentation guidance.
- Established and nurtured key client relationships, driving sustained growth.
- Maintained accurate records of visa transactions and correspondence, ensuring compliance.
- Advised clients on visa options and application procedures to ensure informed decisions.
- Processed visa applications and supporting documents in accordance with immigration regulations.
- Collaborated across departments to enhance coordination of activities and resolve issues.
- Facilitated effective communication among cross-functional teams to resolve challenges promptly.
Sr. Deputy General Manager
DU DIGITAL GLOBAL
05.2021 - 01.2025
- Enhanced profitability by optimizing marketing and distribution channels with sales strategies.
- Developed performance reports on sales, customer awareness, and growth metrics to set strategic goals.
- Conducted seminars and webinars to drive sales growth for the company.
- Participated in marketing meetings to align staff objectives and drive innovative initiatives.
- Analyzed target markets using surveys, CRM assessments, and focus groups.
- Cultivated strong customer relationships by providing efficient support and resolving queries promptly.
- Delivered product information promptly to customers, ensuring seamless communication.
- Attended industry events to build brand authority and network with professionals.
TEAM LEADER
SIGNATURE VISAS
11.2017 - 02.2021
- Monitored team performance and reported on key metrics to inform management decisions.
- Delivered customer service by interacting with customers, addressing inquiries, and resolving complaints to enhance customer satisfaction.
- Assisted management in the hiring process and new team member training.
- Compiled and shared detailed reports on team performance and progress towards mission-related objectives and deadlines.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Education
Master of Business Administration - SALES & MARKETING
Narsee Monjee Institute of Management Studies
Mumbai, MH07-2022
Bachelor of Business Administration -
Jamia Hamdard University
New Delhi, DL07-2019
Skills
Sales leadership
Collaborative mindset
Pricing strategy
Sales training
Sales process optimization
Staff training
Teamwork
Customer service
Problem-solving
Business development and planning
Excellent communication
Decision-making
Client relationship management
Customer acquisition
Sales operations
Market research
Sales process
Accomplishments
Coordinated 25 special public and private events.
Timeline
Sales & Operations Manager
Freelancer
01.2025 - Current
Sr. Deputy General Manager
DU DIGITAL GLOBAL
05.2021 - 01.2025
TEAM LEADER
SIGNATURE VISAS
11.2017 - 02.2021
Master of Business Administration - SALES & MARKETING
Narsee Monjee Institute of Management Studies
Bachelor of Business Administration -
Jamia Hamdard University