Tally ERP 9
Jaswanth J
Financial Service
Chennai
Summary
Highly efficient and dependable professional with 4 years of experience in ITES/BPS organizations and service companies. Currently serving as a Senior Process Associate/SME in Financial Services - Commercial Lending Services. Proven track record in optimizing workflows, enhancing operational efficiency, and implementing best practices. Strong focus on team collaboration and adaptability to meet evolving business needs. Demonstrated ability to manage complex processes, enhance efficiency, and support team objectives. Transitioning into a new field with a commitment to driving success and innovation.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Process Associate - (SME)
eNoah iSolution India Pvt Ltd
10.2022 - Current
- Handled two major projects while engaged at Enoah. "Mulligan Funding and Libertas Funding".
- Managing a team across three sites (Chennai, Coimbatore, and Indore) as well as monitoring their entire data and helping to enhance in all aspects.
- Preparing & handling entire internal/external audit files, SOC II, and MIS report.
- Involved in every group session with managers and organizing team meetings with an agenda.
- Collaborated with onshore clients and Prepares project reports, progress summaries, statistical analysis, and related data.
- Coordinates and distributes work to teams and individuals based on an active and accurate understanding of their capability and expertise, as well as the team and individual's workload pipelines.
- Utilize Slack to interact with offshore clients, as well as exchange periodic updates, queries, and their needs.
Process Associate
eNoah iSolution India Pvt Ltd
10.2021 - 10.2022
- Working as a Process Associate in Commercial Lending and Finance Industry.
- Analysing Bank Statement, Pre-underwriting process & reporting.
- Should be able to understand numbers and deliver output as per the client requirement without margin for errors.
- Performed numerous duties during my project, such as Bank/Credit analyst, Broker input and Pre-app processing.
- Interacted with the offshore client to obtain bank statements and necessary/missing documents, as well as coordinate for feedbacks/mismatched information.
- Coordinated with clients on process implementation and their queries.
- Interpret and respond to client communications.
Process Executive
Trayee Business Solution Pvt Ltd
01.2018 - 12.2020
- Working as a Process Executive in Finance and Banking Industry
- Working in HDFC Financial through TRAYEE BUSINESS SOLUTION PRIVATE LIMITED in the Operations Department
- Process – Merchant acquiring, Project – Swiping machine
- To create an ARN number for the merchant
- To monitor customers' Cibil Score status and maintain Cibil files exclusively for high-level clients
- To process the risk by identifying activated and deactivated files and reactivating it
- Entity-wise document checking and pan validation
Education
SSLC -
Sri Ramakrishna Mission Higher Secondary School
HSC - undefined
Sri Ramakrishna Mission Higher Secondary School
Bcom (Corporate Secretaryship) - undefined
Kumararani Meena Muthiah College of Arts and Science
Skills
Underwriting/Credit Analysis
Process and productivity improvement
Calculations and analysis
Process documentation
Verbal and written communication
Leadership
Bank account reconciliation
Training & Supervision
Client confidentiality
Root Cause Analysis
Handling Escalations
Resolving customer queries
Certification
Completed introduction of Fundamental Of Capital Market
Keyresponsibilitieshandled
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize overall customer experiences.
- Creating and implementing workflows to facilitate structured support in all areas and issues.
- Recorded applications for loan and credit, loan information, and disbursements of funds.
- Organizing MIS of customer complaint/production/Quality-Internal & External reports and presenting the same report in daily/monthly review.
- Handling Client and Internal escalations/meetings over through phone and e-mails.
- Strong and regular interaction based on results with the clients in monthly tele-conference calls and emails on daily basis.
- Assist with the gathering, supplying, and presenting of monthly work volumes and performance metrics to internal business partners.
- Review/update procedures according to protocols, guidelines and methods established by Lending Services.
- Create and maintain procedures documentation adhering to the protocols, guidelines and method established by Lending Services.
Additionalfunctionalskills
Maintaining Internal/External/SOC-II/GLBA/ISMS audit documentation for overall projects.
Personal Information
- Father's Name: JAYAGOPI N
- Date of Birth: 02/04/1997
- Nationality: Indian
Additional Information
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Software
Salesforce
BOX
E-analyzer (Extractor)
Interests
Learning new things
Multi-tasking
Sketching
Self Improvement
Riding Bikes
Hobbies
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Disclaimer
I hereby declare that the information given above is true to my knowledge and subjected to verify.
Timeline
Senior Process Associate - (SME)
eNoah iSolution India Pvt Ltd
10.2022 - Current
Process Associate
eNoah iSolution India Pvt Ltd
10.2021 - 10.2022
Process Executive
Trayee Business Solution Pvt Ltd
01.2018 - 12.2020
HSC - undefined
Sri Ramakrishna Mission Higher Secondary School
Bcom (Corporate Secretaryship) - undefined
Kumararani Meena Muthiah College of Arts and Science
SSLC -
Sri Ramakrishna Mission Higher Secondary School