Jaswanth R
Banglore
Summary
Senior Analyst with 5 years of expertise in data analysis, financial modeling, and strategic planning. Proven leader in managing high‑performing teams and driving collaboration in fast‑paced environments. Strong critical thinking and problem‑solving skills, delivering actionable insights and measurable business results through advanced analytical tools and a solutions‑focused approach.
Overview
5
5
years of professional experience
Work History
Senior Analyst
Global Connect OPC Pvt Ltd
Bengaluru, India
07.2024 - Current
- Managed 50+ inbound/outbound calls daily , achieving high first‑call resolution and customer satisfaction.
• Handled escalation calls with professionalism, reducing repeat issues and strengthening client trust.
• Ensured 100% data integrity by validating complex datasets, minimizing reporting errors and compliance risks.
• Analyzed market trends to deliver actionable insights that supported strategic business initiatives.
• Mentored junior analysts , driving a 20% improvement in team productivity and fostering knowledge sharing.
• Collaborated with cross‑functional teams to streamline workflows, resulting in a 15% increase in operational efficiency.
• Applied strong critical thinking and problem‑solving skills to resolve challenges and drive continuous improvement.
.
Process Associate
Impeck Telecom Pvt Ltd
Bengaluru, India
04.2021 - 06.2024
- Handled inbound and outbound calls for lead generation , delivering professional customer support and achieving high first‑call resolution rates.
- Ensured 100% data integrity by validating complex datasets, reducing reporting errors and compliance risks.
- Analyzed customer feedback to identify process improvement opportunities and enhance service quality.
- Streamlined inter‑department communication to improve operational efficiency and collaboration.
- Implemented best practices to optimize resource utilization and support business objectives.
Education
Bachelor of Arts - Business Studies (Accounting & Finance)
VELS Institute of Science, Technology & Advanced Studies
Chennai01-2025
Skills
Customer Support Excellence – Delivering empathetic, professional service to international clients
Quality Assurance & Compliance – Adhering to company policies, data privacy, and international standards
Performance Metrics Tracking – Monitoring KPIs such as call resolution, customer satisfaction, and turnaround time
Workforce Management Support – Assisting in scheduling, workload balancing, and resource optimization
Reporting & Analytics – Preparing detailed reports to support decision‑making and process improvements
Customer Retention Strategies – Building trust and loyalty through proactive engagement
Technical Proficiency – Skilled in MS Office Suite, Salesforce, and CRM tools for workflow automation
Adaptability & Stress Management – Thriving in high‑pressure, fast‑paced environments
Languages
English
Kannada
Tamil
Hindi
Timeline
Senior Analyst
Global Connect OPC Pvt Ltd
07.2024 - Current
Process Associate
Impeck Telecom Pvt Ltd
04.2021 - 06.2024
Bachelor of Arts - Business Studies (Accounting & Finance)
VELS Institute of Science, Technology & Advanced Studies