Summary
Skills
Work History
Education
Overview
Generic

JASWINDER SEMBHI

AUTOMOTIVE SERVICE PROFESSIONAL
Mohali

Summary

Automotive Service Professional with accumulated management experience of 14 years and total field experience of 33 years. Working with SML ISUZU LIMITED, manufacturer of Light & Medium Commercial vehicles (Trucks & Buses) (https://smlisuzu.com) Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Implementing company policies, systems and proceduresundefined

Work History

Chief Manager Service - North Zone

SML ISUZU LIMITED
Ropar
04.2023 - Current
  • Providing after-sales service support to customers directly and through network of 10 dealers/service set-ups.
  • Managing warranty claims of assigned area/dealerships.
  • Managing product improvement and implementation of corrective measures advised by plant.
  • Resolve customer complaints.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Implemented and developed operational standards, policies and procedures.

Senior Manager Product Improvement

SML ISUZU LIMITED
Ropar
04.2022 - 03.2023
  • Facilitated improvement/resolution of 113 out of 126 field issues in year 2022-23.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.

Senior Manager Spare Parts & Exports Service

SML ISUZU LIMITED
Ropar
05.2021 - 03.2022
  • Achieved & exceeded spare parts target of INR 101 crores while handling SPD planning and procurement dept. (2021-22)
  • Managed after sales service to overseas dealers of Bangladesh, Nepal, Bhutan, Ghana and Tanzania.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Zonal Service Manager North Zone & Exports

SML ISUZU LIMITED
Chandigarh
04.2010 - 04.2021
  • Managed service, warranty & spare parts operations of domestic and exports dealers, aligned with sales teams team to improve sales performance and achieve growth targets.
  • Resolved problems, improved operations and provided exceptional service.
  • Achieved 30% lower team travel expenses, by better planning, maintaining same customer service support levels (2019-20)
  • Successfully introduced and installed of 22 ISUZU LT134 Buses in Bangladesh (2018-2019).
  • Managed local City Transport's fleet of 170 buses for 4 years, with team of 2 service engineers and 20 technicians (2014 to 2017).
  • Managed 24x7 service support for 4 years to 6 ISUZU LT134 luxury buses (2010 to 2014).

Education

3 Years Diploma in Mechanical Engineering -

Pt. Jagat Ram Govt. Polytechnic
Hoshiarpur, Punjab, India
07.1986 - 06.1989

High School Diploma -

Govt. High School
Bani, Himachal Pradesh, India
01.1972 - 03.1983

Overview

33
33

Years of automotive service professional experience

14
14
years of post-secondary education

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JASWINDER SEMBHIAUTOMOTIVE SERVICE PROFESSIONAL