Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
ienergizer
Delhi NCR
06.2024 - Current
Participated in ongoing training sessions to stay updated on company policies and procedures.
Analyzed data from previous emails to predict potential customer service issues.
Provided technical support to customers via email and phone.
Created detailed reports summarizing customer service trends.
Provided feedback on website design changes that would improve the user experience.
Followed up with customers to ensure their satisfaction with the resolution process.
Monitored emails queues and responded quickly to customer requests.
Identified customer needs and provided appropriate solutions.
Process Associate
IGT Solutions
Delhi NCR
02.2023 - 05.2024
Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.