Summary
Overview
Work History
Education
Skills
Languages
Work Location
Timeline
Generic
Jatika

Jatika

New Delhi

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

ienergizer
Delhi NCR
06.2024 - Current
  • Participated in ongoing training sessions to stay updated on company policies and procedures.
  • Analyzed data from previous emails to predict potential customer service issues.
  • Provided technical support to customers via email and phone.
  • Created detailed reports summarizing customer service trends.
  • Provided feedback on website design changes that would improve the user experience.
  • Followed up with customers to ensure their satisfaction with the resolution process.
  • Monitored emails queues and responded quickly to customer requests.
  • Identified customer needs and provided appropriate solutions.

Process Associate

IGT Solutions
Delhi NCR
02.2023 - 05.2024
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored performance metrics to measure process effectiveness.

Education

Higher Secondary Education

Sarvodaya Kanya Vidyalaya
Delhi

Secondary Education

Sarvodaya Kanya Vidyalaya
New Delhi

Bachelor Of Arts-B.A

School Of Open Learning
New delhi

Skills

  • Complaint Handling
  • Customer queries
  • Relationship Building
  • Customer Needs Assessment
  • Queue management
  • Call Control

Languages

German
First Language

Work Location

  • I would like to inform you that my work location is AirIndia Headquarters.

Timeline

Customer Service Executive

ienergizer
06.2024 - Current

Process Associate

IGT Solutions
02.2023 - 05.2024

Higher Secondary Education

Sarvodaya Kanya Vidyalaya

Secondary Education

Sarvodaya Kanya Vidyalaya

Bachelor Of Arts-B.A

School Of Open Learning
Jatika