Jatika
New Delhi
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
ienergizer
Delhi NCR
06.2024 - Current
- Participated in ongoing training sessions to stay updated on company policies and procedures.
- Analyzed data from previous emails to predict potential customer service issues.
- Provided technical support to customers via email and phone.
- Created detailed reports summarizing customer service trends.
- Provided feedback on website design changes that would improve the user experience.
- Followed up with customers to ensure their satisfaction with the resolution process.
- Monitored emails queues and responded quickly to customer requests.
- Identified customer needs and provided appropriate solutions.
Process Associate
IGT Solutions
Delhi NCR
02.2023 - 05.2024
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Monitored performance metrics to measure process effectiveness.
Education
Higher Secondary Education
Sarvodaya Kanya Vidyalaya
DelhiSecondary Education
Sarvodaya Kanya Vidyalaya
New DelhiBachelor Of Arts-B.A
School Of Open Learning
New delhiSkills
- Complaint Handling
- Customer queries
- Relationship Building
- Customer Needs Assessment
- Queue management
- Call Control
Languages
German
First Language
Work Location
- I would like to inform you that my work location is AirIndia Headquarters.
Timeline
Customer Service Executive
ienergizer
06.2024 - Current
Process Associate
IGT Solutions
02.2023 - 05.2024
Higher Secondary Education
Sarvodaya Kanya Vidyalaya
Secondary Education
Sarvodaya Kanya Vidyalaya
Bachelor Of Arts-B.A
School Of Open Learning
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