Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Language Known
Personal Information
Professional Qualification - Diploma
Language Known
Timeline
Generic
JATIN DHAND

JATIN DHAND

Uttam Nagar

Summary

Accomplished professional with several years of experience in a sales executive role. Delivers dynamic communication, interpersonal, and negotiation talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.

Overview

3
3
years of professional experience

Work History

Sales Executive

Dyninno
Delhi
05.2024 - Current
  • Assisted global clients with flight bookings and travel support across multiple channels.
  • Consistently surpassed sales targets through effective upselling and customer engagement.
  • Delivered excellent customer service, ensuring a smooth and efficient booking experience.
  • Resolved inquiries and issues promptly, contributing to high customer satisfaction.
  • Stayed informed on airline policies and travel regulations to ensure accurate service.
  • Supported internal process improvements to enhance sales and customer experience.

Customer Support Executive

Eros Tour & Travel
Delhi
05.2022 - 05.2024
  • Lead sales efforts for aviation products and services, including flight tickets, ancillary services, and upgrades, targeting both individual travelers and corporate clients.
  • Develop and implement up-selling strategies to increase revenue per transaction, utilizing customer segmentation and personalized offers to drive sales conversions.
  • Manage exchange and cancellation processes, ensuring compliance with airline policies and regulations while providing exceptional customer service and resolving issues promptly.
  • Collaborate with cross-functional teams including revenue management, marketing, and operations to identify market trends, optimize pricing strategies, and enhance customer retention.
  • Train and mentor sales team members on effective up-selling techniques and best practices for managing exchange and cancellation requests.

Education

Bachelor of Arts - Prog

Delhi University
Delhi
05-2024

Diploma in International Airlines And Travel Management - Aviation

Iitc
Delhi
05-2022

12TH -

CBSE
01.2021

10TH -

CBSE
01.2019

Skills

  • Sales strategy
  • Upselling techniques
  • Market analysis
  • Client relationship management
  • Negotiation skills
  • Understanding of airline ticketing
  • Proficiency in reservation systems
  • Amadeus
  • Sabre
  • Wordspan

Extracurricular Activities

Attended a workshop at National School of Drama (NSD)

Hobbies and Interests

  • Weightlifting
  • Exploring New Places
  • Listening to Music

Language Known

True, True, True, True, True, True

Personal Information

  • Date of Birth: 09/16/02
  • Gender: Male
  • Nationality: India
  • Marital Status: Single

Professional Qualification - Diploma

Diploma in International Airlines & Travel Management with GDS [Amadeus], International Institute Training career (IITC), New Delhi

Language Known

English
Upper Intermediate
B2
Hindi
Proficient
C2
Punjabi
Proficient
C2

Timeline

Sales Executive

Dyninno
05.2024 - Current

Customer Support Executive

Eros Tour & Travel
05.2022 - 05.2024

Bachelor of Arts - Prog

Delhi University

Diploma in International Airlines And Travel Management - Aviation

Iitc

12TH -

CBSE

10TH -

CBSE
JATIN DHAND