JATIN GAUR

Dilshad Garden, Delhi

Summary

A creative and innovative professional having managerial as well as analytical skills, and a demonstrated strength in Customer Service

years of professional experience

Roblox, iEnergizer

Noida

06.2022 - Current

Analyze customer data to determine eligibility for refunds according to company policies and procedures.
Assist other departments with resolving any refund-related issues.
Assisting customers who are appealing for the deletion of their account because of a dispute, chargeback, or refund.
Assisting and leading Billing Tier 1 Agents in swiftly resolving customers inquiries.
Acknowledging and resolving customer queries by being proactive. empathetic, and committed to finding solutions that meet the customer's needs
Maintain a current understanding of the company's products, services, and customer service policies.
Respond to incoming customer enquiries in a timely and professional manner.
To manage all daily tasks and duties related to the process with strict compliance to guidelines.

MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES

07-2021

GREENFIELDS PUBLIC SCHOOL

01-2018

Roblox, iEnergizer

06.2022 - Current

MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES

GREENFIELDS PUBLIC SCHOOL