Jatin Gupta
Senior Executive
Ahmedabad
Summary
Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Senior Executive
Vodafone UK
10.2021 - Current
- Have to ensure that home broadband services are align or update correctly so that there will be no interruption and transition can go smoothly.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Boosted customer retention rates by resolving customer issues related with their account for home broadband services.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Ensured compliance with company policies and industry standards when handling sensitive customer information during the home broadband provisioning process.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Customer Service Representative
Vodafone New Zealand
4 2019 - 10.2021
- Identify and escalate issues to the concerned team through email and calls
- Research, identify and resolve customer complaints using applicable tools
- Process orders and applications according to customer concerns
- Route calls to appropriate resources according to the customer query
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary.
Assistant Store Manager
THE TOY STORE (Gulf Greetings LLC) - Dubai
11.2013 - 02.2019
- Manage retail staff, among which includes people working on the floor, and the cashiers
- Tracks Performance data for his/her area (e.g., best sellers, space allocation, etc.) and make the necessary adjustment to drive productivity and efficiency
- Maintain a safe environment by enforcing all safety standards and assisting with STEP observations
- Performs tasks as requested by the manager on a weekly, bi-weekly, or monthly basis
- Maintained inventory levels, monitored merchandise, provided feedback to buyers and CC to Store/Operation manager for regarding trends and need for reordering items
- Provided exceptional customer services to high-end consumers, regularly including direct email and phone contact, and relationship building
- Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing a daily record of transactions.
Senior Sales Executive
K CORNER THE QUALITY SHOE STORE - Dubai
07.2010 - 11.2012
- Teamwork and personal drive
- Provide prompt and courteous service to customers in order to maximize sales and customer service
- Help Customers to find the specific needs understanding their interest and share the product knowledge of major brands
- Maintaining a neatly organized and well-stocked merchandise area as per the V.M guidelines
- Take charge of receiving deliveries/shipments displaying and restocking products
- Contributes to team effort by accomplishing related results as needed, Also conscious and attentive to any shoplifting activity
- Responsible for product sales, product endorsement, and promotions.
Promoter
BACCAROSE PERFUMES & BEAUTY PRODUCTS PVT. LTD. - India
11.2009 - 03.2010
- Achieve or exceed personal sales goals as established by the store manager and develop a complete knowledge of the merchandise
- Opened and closed the store, including counting cash, opening and closing cash registers
- Received and processed cash and credit card payments for in-store purchases
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Verified that all merchandising standards were maintained on a daily basis includes stock refills and cleaning.
Education
Bachelor of Computer Applications -
Mats University
Raipur, India 04.2001 -
Higher Secondary Certificate -
St. Ann's School
Ahmedabad, India 04.2001 -
Secondary School Certificate -
St. Ann's School
Ahmedabad, India 04.2001 -
Skills
- Procedure Implementation
- Adaptability
- Basic accounting
- Mail Management
- Teamwork and Collaboration
- Customer relations and communications
- Performance Improvement
- Problem Solving Skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Arabic (Basic)
Elementary (A2)
Certification
Certificate Of Recognition (Q2 Top Performer - Voice)
Timeline
Senior Executive
Vodafone UK
10.2021 - Current
Certificate Of Recognition (Q2 Top Performer - Voice)
05-2020
Certificate Of Achievement (Tally + GST)
07-2019
Assistant Store Manager
THE TOY STORE (Gulf Greetings LLC) - Dubai
11.2013 - 02.2019
Senior Sales Executive
K CORNER THE QUALITY SHOE STORE - Dubai
07.2010 - 11.2012
Promoter
BACCAROSE PERFUMES & BEAUTY PRODUCTS PVT. LTD. - India
11.2009 - 03.2010
Bachelor of Computer Applications -
Mats University
04.2001 -
Higher Secondary Certificate -
St. Ann's School
04.2001 -
Secondary School Certificate -
St. Ann's School
04.2001 -
Customer Service Representative
Vodafone New Zealand
4 2019 - 10.2021
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