Jatin Kalia
Unified Communications Solutions Architect
Gurugram,HR
Summary
Specializing in unified communications and Omni-channel integration, Saxo Group's team excels in deploying advanced telephony and collaboration tools to enhance communication infrastructures for stakeholders in 15+ countries. Our focus is on ensuring robust and seamless interactions internally and with clients. Leading projects aligned with Saxo Group's strategic vision, we drive operational efficiencies that reinforce the company's position in the financial technology sector. At the core of our commitment to industry excellence and innovation is expertise in enterprise voice solutions and SIP technology.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
Associate Director
Saxo Group
07.2024 - Current
- Company Overview: Saxo Group, our team excels in deploying unified advanced telephony and collaboration tools, enhancing communication infrastructures for stakeholders in over 15+ countries
- With a focus on unified communications and Omni-channel integration, we ensure robust and seamless interactions both internally and with our clients
- Manage a high-intensity and brilliant team of engineers and operation leads within the UCC area to deliver consistent, reliable communication and collaboration services across the organization
- Developing, forecasting, and adhering to the communication and collaboration budget to ensure cost-effective operations
- Selecting and managing relationships with multiple suppliers and vendors to ensure that the services provided meet the required standards and contribute to the organization's goals
- Driving innovation in the UCC space to enhance business processes, improve user experience, and maintain a competitive edge for Saxo Bank
- Daily management and operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services
- Facilitating effective collaboration and hybrid work environments through the deployment and management of UCC tools and services
- Ensuring that all UCC initiatives comply with relevant regulations and organizational policies
- Overseeing the integration of UCC tools with other IT systems to create a seamless user experience and optimize business processes
- Work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in UCC technology, manage governance and compliance to the standards, and drive focus on delivering an excellent employee experience
- Saxo Group, our team excels in deploying unified advanced telephony and collaboration tools, enhancing communication infrastructures for stakeholders in over 15+ countries
- With a focus on unified communications and Omni-channel integration, we ensure robust and seamless interactions both internally and with our clients
Senior Manager
Saxo Bank
07.2019 - 07.2024
- Company Overview: Saxo Bank facilitates access to more than 70,000 tradeable instruments for a client base in over 15+ countries and many of the world's leading financial institutions
- Experience in managing telephony and collaboration solutions, including Cisco Call Manager, Cisco Contact Center Express (UCCX) scripting, Teams Direct Routing, and Varint Verba compliance recording solution
- Proven track record of successfully implementing and integrating various technologies to enhance communication and collaboration within organizations
- Strong expertise in Cisco UCS servers M5 series, Session Border Controller (CUBE), SIP technology, and third-party products and solutions
- Proficient in analyzing business requirements, designing technical solutions, and managing end-to-end system implementations
- Excellent leadership and team management skills with a focus on fostering collaboration, driving innovation, and achieving business objectives
- Strong problem-solving abilities, with a proactive and strategic approach to identifying and resolving system issues
- Effective communication and stakeholder management skills, with a proven ability to build strong relationships and act as a trusted advisor
- Saxo Bank facilitates access to more than 70,000 tradeable instruments for a client base in over 15+ countries and many of the world's leading financial institutions
Manager
Saxo Bank
08.2011 - 06.2019
- I had the opportunity to lead the Saxo Bank Infrastructure Collaboration (IPT) team as a Manager, where I focused on core capabilities associated with VoIP infrastructure, service delivery and I.T business support
- My role involved planning, maintaining, supporting, upgrading, and optimizing the VoIP infrastructure and service deliveries for Saxo Bank's headquarters, subsidiary offices, and India I.T infrastructure
- I was responsible for managing both new and existing infrastructure business services, ensuring their efficient operation
- This included promptly and accurately addressing incidents and problems to minimize any disruptions
- I collaborated closely with various departments, such as servers, networks, and desktop management, to ensure project needs were met and coordinated efforts for successful implementation
Sr.Engineer - I.T Operations
Prometric
09.2008 - 08.2011
- As a Senior Engineer, I was responsible for supporting the infrastructure and testing sites of remote offices
- This involved remotely troubleshooting technical queries from customers, specifically related to their Microsoft Windows operating systems
- Additionally, I led a team of 8 to 10 individuals and acted as the Single Point of Contact (SPOC) throughout my engagement
- In this capacity, I actively drove support services, managed major escalations, and ensured the timely resolution of issues
- I provided technical support for incidents and problems related to Prometric applications, various software applications, networking, domains, Active Directory (A.D), Dynamic Host Configuration Protocol (DHCP), Windows Server 2008, site readiness, routers, switches, and DSL modems
- Moreover, I effectively managed incidents and changes in accordance with ITIL processes, adhering to incident and change management protocols
Technical Support Engg.
RT Outsourcing Services Ltd
10.2006 - 09.2008
- I worked as a Technical Support Engineer at Hewlett Packard in the server department, where I provided support for a wide range of server classes and printers
- My role involved troubleshooting hardware-related technical queries for HP servers and printers
- I was responsible for addressing customer inquiries, dispatching servers and printer parts as needed, and ensuring timely follow-up on requests and complaints from field engineers
- Additionally, I successfully managed customer technical escalations, ensuring that issues were resolved to their satisfaction
Education
B.Tech. - Electronics and Communications Engineering
Anand Engineering College(SGI)
06.2002 - 06.2006
High School Diploma -
St. George's School
AGRA 01.2000 - 01.2002
Skills
Unified Communications and Collaboration
Currentposition
Associate Director @ Saxo Group - India
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Accomplishments
- Optimized various licenses to reduce overall costs.
- Successfully completed the SIP consolidation project in collaboration with global providers.
- Designed and implemented customer callback integration with Microsoft Dynamics CRM.
- Managed multiple VoIP upgrades and fresh installations.
- Led the VoIP migration project from BinckBank to Saxo.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director
Saxo Group
07.2024 - Current
Senior Manager
Saxo Bank
07.2019 - 07.2024
Manager
Saxo Bank
08.2011 - 06.2019
Sr.Engineer - I.T Operations
Prometric
09.2008 - 08.2011
Technical Support Engg.
RT Outsourcing Services Ltd
10.2006 - 09.2008
B.Tech. - Electronics and Communications Engineering
Anand Engineering College(SGI)
06.2002 - 06.2006
High School Diploma -
St. George's School
01.2000 - 01.2002
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