Jatin Kanigolla
Hyderabad
Summary
Experienced Home Agent committed to providing high-quality customer service from a Onsite setting. Background includes effectively managing team inquiries, resolving complaints, and maintaining customer satisfaction. Strengths encompass strong communication skills, problem-solving capabilities, and adaptability to various software systems. Previous roles involved enhancing client relationships and improving team productivity through proactive collaboration.
Overview
6
6
years of professional experience
Work History
IT Home Agent Support Specialist
Teleperformance
Hyderabad
10.2023 - Current
- Created detailed reports on system performance and user experience metrics.
- Maintained an up-to-date knowledge base of commonly encountered issues.
- Prioritized tasks based on urgency and customer impact.
- Performed system maintenance activities such as patching, upgrades.
- Implemented best practices for problem resolution process management.
Support Specialist
Venus Cyber tech
Hyderabad
10.2021 - 09.2023
- Provided technical guidance and training to new members of the team.
- Monitored the performance of all team members, providing feedback and coaching as needed.
- Analyzed system logs and identified potential problems or areas for improvement.
- Collaborated with other departments to ensure successful implementation of new technologies.
Associate System Engineer
Tata Consultancy Services
Hyderabad
08.2018 - 09.2021
- Successfully addressed technical problems associated with VPN and VDI workstations.
- Consistently achieved flawless quality scores in all parameters maintained
- Facilitated resolution of Account problems for Affiliated tool users
Education
Bachelors Degree - Electrical, Electronics And Communications Engineering
Vellore Institute of Technology
Vellore04-2018
Intermediate - MPC
Sri Chaitanya Jr College
Gudavalli05-2014
High School Diploma -
Gowtham International School
Gudavalli03-2012
Skills
- Service Level Management
- People Management Skills
- Leadership Skills
- Team Performance
- Coaching
- Escalation management
- Excel
- Escalations
- Service Now Ticketing
- Genesys
- Avaya
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
IT Home Agent Support Specialist
Teleperformance
10.2023 - Current
Support Specialist
Venus Cyber tech
10.2021 - 09.2023
Associate System Engineer
Tata Consultancy Services
08.2018 - 09.2021
Bachelors Degree - Electrical, Electronics And Communications Engineering
Vellore Institute of Technology
Intermediate - MPC
Sri Chaitanya Jr College
High School Diploma -
Gowtham International School
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