Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jatin Kanigolla

Hyderabad

Summary

Experienced Home Agent committed to providing high-quality customer service from a Onsite setting. Background includes effectively managing team inquiries, resolving complaints, and maintaining customer satisfaction. Strengths encompass strong communication skills, problem-solving capabilities, and adaptability to various software systems. Previous roles involved enhancing client relationships and improving team productivity through proactive collaboration.

Overview

6
6
years of professional experience

Work History

IT Home Agent Support Specialist

Teleperformance
Hyderabad
10.2023 - Current
  • Created detailed reports on system performance and user experience metrics.
  • Maintained an up-to-date knowledge base of commonly encountered issues.
  • Prioritized tasks based on urgency and customer impact.
  • Performed system maintenance activities such as patching, upgrades.
  • Implemented best practices for problem resolution process management.

Support Specialist

Venus Cyber tech
Hyderabad
10.2021 - 09.2023
  • Provided technical guidance and training to new members of the team.
  • Monitored the performance of all team members, providing feedback and coaching as needed.
  • Analyzed system logs and identified potential problems or areas for improvement.
  • Collaborated with other departments to ensure successful implementation of new technologies.

Associate System Engineer

Tata Consultancy Services
Hyderabad
08.2018 - 09.2021
  • Successfully addressed technical problems associated with VPN and VDI workstations.
  • Consistently achieved flawless quality scores in all parameters maintained
  • Facilitated resolution of Account problems for Affiliated tool users

Education

Bachelors Degree - Electrical, Electronics And Communications Engineering

Vellore Institute of Technology
Vellore
04-2018

Intermediate - MPC

Sri Chaitanya Jr College
Gudavalli
05-2014

High School Diploma -

Gowtham International School
Gudavalli
03-2012

Skills

  • Service Level Management
  • People Management Skills
  • Leadership Skills
  • Team Performance
  • Coaching
  • Escalation management
  • Excel
  • Escalations
  • Service Now Ticketing
  • Genesys
  • Avaya

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

IT Home Agent Support Specialist

Teleperformance
10.2023 - Current

Support Specialist

Venus Cyber tech
10.2021 - 09.2023

Associate System Engineer

Tata Consultancy Services
08.2018 - 09.2021

Bachelors Degree - Electrical, Electronics And Communications Engineering

Vellore Institute of Technology

Intermediate - MPC

Sri Chaitanya Jr College

High School Diploma -

Gowtham International School

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Jatin Kanigolla