Detail-oriented and proactive professional with extensive experience in auditing vendor performance, resolving customer complaints, and conducting in-depth investigations into credit card accounts. Skilled in collaborating with cross-functional teams to address customer dissatisfaction and identify the root causes of disputes. Expertise in optimizing operational processes to mitigate potential risks. Proven track record of enhancing business efficiency through innovative solutions, ensuring quality, and honoring commitments. Seeking to contribute expertise in a dynamic environment to drive operational excellence and business growth.