Suneh Gupta
Kulti
Summary
Dedicated Fraud & Chargeback Operations professional with 18 months of specialized experience in transaction analysis, dispute resolution, and risk management. Proven track record of processing complex chargeback cases while maintaining 100% compliance with SLA requirements and quality standards. Expert in identifying fraudulent activities, analyzing transaction patterns, and ensuring accurate decision-making through detailed case documentation and process adherence.
Overview
2
2
years of professional experience
Work History
Fraud Operations Specialist
Genpact India Pvt Ltd.
Gurgaon
02.2024 - 12.2025
Education
M.A. -
Vinoba Bhave University
Skills
- Fraud Detection & Risk Assessment
- Chargeback Dispute Processing
- Transaction Analysis & Investigation
- Case Management & Documentation
- Data Analysis & Pattern Recognition
- MS Excel (Advanced Functions)
- Microsoft Office Suite
- Quality & SLA Management
- Process Compliance & Governance
- Customer Dispute Resolution
- Analytical Problem Solving
- Attention to Detail
- Cross-functional Teamwork
Timeline
Fraud Operations Specialist
Genpact India Pvt Ltd.
02.2024 - 12.2025
M.A. -
Vinoba Bhave University