Suneha Gupta
Summary
Dedicated Fraud and Chargeback Operations Professional with 18 months of experience in transaction analysis, dispute resolution, and risk management. Proven ability to handle complex chargeback cases while maintaining 100% compliance with SLA and quality standards. Skilled in identifying fraudulent activities, analyzing transaction patterns, and ensuring accurate decision-making through detailed documentation and process adherence.
Overview
2
2
years of professional experience
Work History
Fraud Operations Specialist
Genpact India Pvt. Ltd.
Gurgaon
02.2024 - 12.2025
- Investigated and processed fraud and chargeback cases accurately.
- Analyzed transaction patterns to identify suspicious activities.
- Ensured compliance with company policies and SLA requirements.
- Maintained detailed case documentation and reports.
- Collaborated with internal teams to resolve disputes efficiently.
- Achieved consistent quality and productivity targets.
- Reviewed and documented case files to maintain compliance with regulatory standards.
Education
Master of Arts (M.A.) -
Vinoba Bhave University
Skills
- Fraud Detection & Risk Assessment
- Transaction Analysis & Investigation
- Data Analysis & Pattern Recognition
- Microsoft Office Suite
- Process Compliance & Governance
- Analytical & Problem-Solving Skills
- Cross-functional Teamwork
- Chargeback Dispute Processing
- Case Management & Documentation
- MS Excel (Advanced Functions)
- Quality & SLA Management
- Customer Dispute Resolution
- Attention to Detail
Languages
Hindi
Proficient
C2
English
Proficient
C2
Bengali
Intermediate
B1
Timeline
Fraud Operations Specialist
Genpact India Pvt. Ltd.
02.2024 - 12.2025
Master of Arts (M.A.) -
Vinoba Bhave University