Jatin Patrick Balarathinam
Service Industry
Greater Noida
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Manager Operations
Knight frank India Pvt. Ltd
- Align all business partners to deliver planned business objectives through effective communication forums
- Responsible for execution of new initiatives
- Implement action plans to improve key performance indicators to maximize business
- Creating an environment for learning, that supports all ongoing developments
- Maintain optimal floor coverage and schedules to maximize productivity of team members
- Coordinate timely floor setup for all promotional and seasonal activity
- Continuously motivating team mates to meet assigned goals
- Protect company assets by ensuring adherence to all Loss Prevention procedures
- Assist finance with retailer outstanding and ensure timely payments
- Ensure routine maintenance and repairs are carried out in an orderly manner
- Ensuring safety of all employees, retailers and customers as per norms
- Monitoring communication channels and dealing with customer queries efficiently
- Planning and managing projects to meet deadlines
- Overseeing the support services housekeeping, hospitality, security and parking
- This includes recruiting and managing staff or contractors for these services.
Asst. Manager
Logistics Sector Skill Council (LSC)
- NSDC & LSC Certified Logistics & Supply Chain Operations Trainer
- Coordinating with customers and vendors for payments and clearance of outstanding’s payments
- Responsible for revenue targets by conducting Logistics training program
- Conducting Training programs for 250 plus Trainers at Client locations across India
- Stringent CCTV monitoring of each and every location to ensure adherence to all safety and security procedures
- Trainings as per the requirements of the industry and certification issued by Govt of India
- Coordinated and conducted Assessments at various locations including the entire back end processing work
- Contributing to the ambitious program of Government’s Skill India Program
- Coordinating with government agencies & logistics companies for demand aggregation in Skilling
- Handling new projects at the client facilities for our logistics clients.
Branch Manager
E.W. Logistics Pvt. Ltd.
- Set up west operations for International as well as domestic cargo operations
- Interact with existing clients to enhance business and boost volumes
- Recovery of payments from clients and regular follow up for timely payments
- Explore growth opportunities and business expansion in the region.
Regional Head North
Surya Cargo Forwarders
- Heading the entire North India air operations and coordination on pan India level
- Implementation of new procedures to enhance existing operations setup
- Ensure cost reduction and optimum utilization of available resources in the region
- Interaction with clients to business growth and ensure continuity of the same
- Key focus on training and pushing the team to tackle challenges and give optimum output.
Branch Manager
OEC Records Management
- Responsible for city level operations which functioned as an independent cost
- Headed a team of more than 60 people for smooth and error free operations
- To oversee the day-to-day activities of 3 large facilities each having an inventory of over 7 lac documents
- Regular client visits to ensure client satisfaction and align operational activities.
Asst. Manager
Mumbai International Airport Pvt. Ltd.
- Handling a team of duty managers, executive staff & vendor staff, a team well over 150 staff
- Responsible for all operational activities such as on time acceptance and delivery of shipments, flight checks, cargo build-up, as per airline load plan and procedures
- Monitoring CCTV operations along with security team for round the clock surveillance
- Ensure compliances and adherence to all company policies
- Ensure regulatory compliances and work in-coordination with all agencies
- Work closely with the business development team and ensure new business development opportunities are created and all operational support is provided
- Ensure safety & security compliance is maintained at all times
- Review daily service levels and performance reports
- Conduct daily team briefs and feedback sessions and teams.
Sr. Executive Cargo
Indigo Airlines
- Managing airside activity, including consignment offloading from aircraft, ensuring on time outbound consignments loading as per set procedures and cutoffs, so as to achieve on-time aircraft turnaround
- In case of offloaded consignments amend manifest & inform load master of amendment in weight for final trim
- Planning Shipments for different flights and sectors and ensuring upliftment
- Effective segregation & storage of outbound shipments in the warehouse in order to facilitate loading based on flight schedule
- Document preparation for outbound & inbound consignments and accounting purposes.
Cargo Assistant
Danata
- Manage out-bound activities of the fully automated warehouse including shipments acceptance, storage, retrieval, build-up into units (ULDs), and dispatch of built-up units to aircraft
- Manage in-bound activities like retrieval of shipments from aircraft, escorting of ULD’s to warehouse and its storage, retrieval of ULD’s for offloading of cargo and delivery, address customer queries.
Cargo Assistant
Jet Airways India Pvt. Ltd.
- Taking care of cargo build-ups of ULDs
- Getting necessary clearances from Airport Authority of India and customs
- Issuing carting orders, delivery orders and documentations
- Ensuring that flight check is done and cargo is deposited in locations, preparing inbound documents, amendments - marking & labeling, binning HAWBs onto MAWBs.
Ramp Handler
FedEx Express
- Retrieval of the loads from the aircraft
- Perform shipment sorting according to appropriate destination splits
- Preparing pre-alerts after shipment sort completion for further processing
- Pre-alerts monitoring and preparation of load plan and allocation of staff
- Retrieval of loads from domestic airlines, escorting to the warehouse and sorting according to specified destination splits
- Scanning shipments and loading of cargo into appropriate ULDs.
Manager Strategic Business Unit
DS Group
- Working alongside the head of the department
- Ensuring compliance as per the requirement of the business
- Attending meeting and discussing minutes of meeting with all stakeholders
- Be on top of all the developmental work and keep HOD updated
- Study market trends of competitors and keep HOD informed
- This role includes operational responsibilities from my previous held position.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager Strategic Business Unit, DS Group
DS Group
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Manager Operations
Delhivery Pvt. Ltd
- 11.2016
- Managing a 15,000 sq.ft
- Ecommerce facility knows as a processing centre or warehouse for ecommerce logistics housing packages of clients like Amazon, Flipkart etc
- Headed a team of 40 operations staff
- Improving and setting up new processes and best practices
- Ensure high operational efficiency, employee safety and security and adherence to compliance norms
- Providing handholding and training to on roll and outsourced staff
- Explore and implement various avenues to control cost but ensure maximum output
- Handle international operations wing, including on time shipment processing as per set SLA
- Conduct regular meetings with staff to ensure adherence to organization goals, compliance and optimum throughput
- Conduction appraisal for on-roll staff and give feedback on individual performance and areas of improvement.
Education
Bachelor of Arts - Sociology
University of Mumbai
03.2002 - 03.2005
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Skill Trainer
Complex Problem-Solving
Negotiation
Staff Training and Development
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Staff Management
Problem-solving abilities
Decision-Making
Multitasking
Trainingsattended
- Certified DGR - Acceptance and Handling [Issued by Gulf Air]
- Cargo handling & buildup procedures
- Package sorting & handling procedures
- Safety & security procedures
Personal Information
Date of Birth: 06/21/1983
Timeline
Manager Strategic Business Unit, DS Group
DS Group
03.2023 - Current
Bachelor of Arts - Sociology
University of Mumbai
03.2002 - 03.2005
Manager Operations
Knight frank India Pvt. Ltd
Asst. Manager
Logistics Sector Skill Council (LSC)
Branch Manager
E.W. Logistics Pvt. Ltd.
Regional Head North
Surya Cargo Forwarders
Branch Manager
OEC Records Management
Asst. Manager
Mumbai International Airport Pvt. Ltd.
Sr. Executive Cargo
Indigo Airlines
Cargo Assistant
Danata
Cargo Assistant
Jet Airways India Pvt. Ltd.
Ramp Handler
FedEx Express
Manager Strategic Business Unit
DS Group
Manager Operations
Delhivery Pvt. Ltd
- 11.2016
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