JATIN SANGOI

Market Research & Site Selection

• Identify growth opportunities by analyzing market data, competitor density, and customer demographics.
• Source and evaluate potential properties for new/existing service centers based on foot traffic, accessibility, and zoning laws.
• Negotiate commercial leases and contract terms with landlords and real estate agents to secure optimal costs.
  
  
  Project Management & Business Setup
  
• Oversee the end-to-end setup of new facilities, ensuring projects are completed on time and within budget.
• Coordinate layout design and build-outs with architects, contractors, and TATA regional team to meet brand guidelines.
• Procure equipment, tools, and IT infrastructure required for service center operations.
  
  Legal, Regulatory & Compliance
  
• Ensure to obtain all necessary business licenses, permits, and environmental clearances required to operate a service center along with HR team.
• Ensure full compliance with local labor laws, health and safety regulations, and building codes along with HR and Admin team.
• Manage risk assessments for new locations prior to signing long-term commitments.

Financial & Stakeholder Management

• Develop and manage CAPEX and OPEX budgets for each new project.
• Provide regular progress reports to senior leadership of both the companies.
• Collaborate with cross-functional teams—including HR for staff recruitment, Marketing for grand openings, and Supply Chain for initial inventory.

• Established six operational outlets in one year, enhancing market reach and accessibility.
• Led expansion initiatives for 4W service outlets in Mumbai, increasing market presence.
• Oversaw service and maintenance for one of Mumbai's largest fleet operators, ensuring operational efficiency.
• Successfully managed a diverse portfolio encompassing three clients simultaneously.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Increased the overall CSAT score from 3.8 to 4.5.
• Facilitated coordination with workshop managers to ensure adherence to company SOPs.
• Conducted regular performance evaluations of staff, providing feedback and opportunities for professional development.
• Outlined key achievements

• Supervised cluster managers to enhance operational efficiency, monitoring work activities and guiding compliance with company SOPs.
• Boosted outlet productivity by implementing strategic improvements.
• Increased the overall margins by strategically implementing processes and reviewing them at regular intervals.
• Minimized monthly customer complaints by enhancing quality assurance processes, resulting in improved customer satisfaction.
• Elevated overall CSAT score by implementing customer feedback initiatives.
• Executed expansion projects for 2W outlets across India, driving growth in new markets.

• Managed relationships with over 50 vendors across three business segments in various cities.
• Added new clients and business segments, which resulted in an increase in revenue by up to 40%.
• Effectively oversaw a robust portfolio of six clients at once.
• Coordinated with internal teams and external partners to meet project objectives.
• Built and implemented a spare parts app with the help of the tech team, which reduced the overall transaction time from six hours to less than one hour.
• Developed CRM for client to track vehicle service history from lease inception.

• Managed relationships with 50+ vendors across three business segments in multiple cities.
• Added new clients and business segments, which resulted in an increase in revenue by up to 40%.
• Effectively oversaw a robust portfolio of six clients at once.
• Built and implemented a spare parts app with the help of the tech team, which reduced the overall transaction time from six hours to less than one hour.
• Collaborated with internal and external stakeholders to align project objectives.
• Developed CRM to track vehicle service history throughout lease term.

• Led Quality Assurance project for eBay, ensuring adherence to quality standards.
• Executed multiple projects per specifications, contributing to overall project success.
• Provided data with maximum accuracy.
• Updated product information according to guidelines, enhancing data integrity.
• Sourced missing product information from reliable websites.