Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic
Shiv Shankar  Roy

Shiv Shankar Roy

Guwahati

Summary

I would like to associate myself with an organization which provides me a right opportunity to explore my skills to the expectation of the company as well gain growth and newer milestones to accrue organizational goals and prove to be laudable asset to my organization. To serve the organization with high spirits and skills promoting superior and work with clear goals so as to spiral my career to greater heights and take the organization in working for along to the same peak.

Result-driven professional with 16

years extensive experience in Operation, Technical Support, IT Sales & Marketing.

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.

Experienced senior manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained several years experience.

Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.

Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.

Strategic Senior Manager known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

State Head- Sr. Manager Operations Assam

Emarch group
Guwahati
06.2024 - Current
  • Implementation of Smart Meter Project
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 200+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.

Project Cum IT Operation Manager

Trans Virtual Private Limited
Guwahati
12.2019 - 06.2024
  • Take care of AMC/ CAMC Projects, IT Infrastructure Projects –CCTV, SDWAN etc
  • Manpower handling (permanent & contractual)
  • Managing helpdesk & customer escalations
  • Billing & follow-ups
  • Reporting to Managing director.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.

LEAD –Service Delivery North East

ARS Traffic & Transport Technology India Pvt Ltd
10.2016 - 11.2019
  • Overall responsible for Indian OIL VTS Project to run smoothly
  • Take care of Supply, Installation, Testing, Commissioning and Maintenance of GPS Based Vehicle Mount Units
  • Provide Reports (MIS, Off Route, Unauthorized Halt, Speed violation) to the customer with details.

Server Support Operation (SSO)

IBM India Pvt. Ltd. (Softenger India Ltd PAY ROLE)
11.2014 - 09.2016
  • East region’s SPOC for Server System Operations
  • Responsible for Server Systems Operations, Operating System Upgradation, Asset Management, Vendor coordination, and Compliance audit.

Technical Support Executive

HCL Infosystems Ltd
Guwahati
03.2008 - 11.2014
  • Providing Hardware and software support to a customer
  • Data back up in Server
  • Create user and give them access in domain servers
  • Ensure service delivery, user satisfaction as per SLA.

Education

H.S (12TH) (Arts) -

P.B. College
01.2003

HSLC (10th) -

Rupshi J.N Academy
01.2001

BSC (IT) -

NIIT Panbazar, Guwahati Centre, Karnataka State Open University

Skills

  • Data Analytics
  • Talent Development
  • Business performance management
  • Corporate Communications
  • Reporting management
  • Organizational Development
  • Operations Management
  • Operations Planning
  • Organizational improvement
  • Documentation And Reporting
  • Human Resources Management
  • IT service management
  • Stakeholder Management
  • Project Scheduling
  • Project development
  • Vendor Sourcing
  • Project tracking
  • Contract Management
  • Compliance Monitoring
  • Technical Support
  • Invoice Verification
  • Confidentiality
  • Payment reconciliation
  • Billing dispute resolution
  • Payment management
  • Audit Procedures
  • Invoice Processing
  • Account Reconciliation

Certification

  • Training on RED HAT Linux and Windows Server 2003, Windows Server 2008, Hardware Networking, HCL Services Ltd. Guwahati, 2013-14, NA
  • Performance Management and Competency Mapping, Globsyn Business School, 2020, NA

Personal Information

  • Current CTC: 7 Lakhs 20 Thousand Rupees
  • Date of Birth: 02/17/85
  • Gender: Male
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Bengali
  • Assamese

References

  • Bidyut Dutta, GM- TVPL, 7086039340
  • Mayuri, Dy.Manager – HR-TVPL, 7002421967

Timeline

State Head- Sr. Manager Operations Assam

Emarch group
06.2024 - Current

Project Cum IT Operation Manager

Trans Virtual Private Limited
12.2019 - 06.2024

LEAD –Service Delivery North East

ARS Traffic & Transport Technology India Pvt Ltd
10.2016 - 11.2019

Server Support Operation (SSO)

IBM India Pvt. Ltd. (Softenger India Ltd PAY ROLE)
11.2014 - 09.2016

Technical Support Executive

HCL Infosystems Ltd
03.2008 - 11.2014

H.S (12TH) (Arts) -

P.B. College

HSLC (10th) -

Rupshi J.N Academy

BSC (IT) -

NIIT Panbazar, Guwahati Centre, Karnataka State Open University
Shiv Shankar Roy