Travelling
Jatin Sapra
Senior Customer Service Representative
Gurugram
Summary
Results-oriented Supply Chain Analyst has experience in optimizing operations, improving inventory planning, and driving data-backed decisions. Proficient in Oracle EBS, SQL, Power BI, and demand forecasting models to enhance delivery efficiency, reduce costs, and support strategic planning.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Customer Service Representative
GRACO INDIA PVT LTD
11.2021 - Current
- Reduced overstocking and understocking by optimizing inventory planning and improving demand forecasting accuracy.
- Achieved cost savings by implementing delivery consolidations and selecting efficient transport modes.
- Created Power BI dashboards to track KPIs: Delivery Efficiency, Warehouse Efficiency, and Inventory Turnover.
- Led the Oracle EBS implementation for Order to Cash, Inventory Management, and MFG planning.
- Manage tools integration and implementation: Salesforce, Cognos, Partner Portal, and PWC e-Invoicing for digital operations.
- Enhanced order fulfillment by analyzing planning types (BTO, STK, NSA, NSO), and executing credit assessments.
Service Engineer
DENSO INTERNATIONAL INDIA PVT LTD
11.2018 - 11.2021
- In-house business tool development: Implemented business tools like the ODMS tool and the E-Audit service tool for inventory optimization and service quality checks.
- Business Expansion: Generate location-specific insights to evaluate the potential location for service business expansion. Also, measure the effectiveness of marketing efforts based on location-specific factors.
Graduate Engineer Trainee
INTERNATIONAL CENTRE FOR AUTOMOTIVE TECHNOLOGY
08.2017 - 07.2018
- Customer Analysis: Identified target customers, analyzed the customers' requirements, and specified how our products and services can fulfill these requirements.
- Process Digitization: Analyze and digitize the existing business processes for high operational efficiency and cost savings.
Education
Post Graduation Diploma - Business Analytics
Birla Institute of Technology And Science – Pilani
Pilani, India 04.2001 -
Bachelor of Technology - Mechanical & Automation Engineering
Guru Gobind Singh Indraprastha University
Delhi, India 04.2001 -
Skills
Supply Chain Analytics
Inventory Optimization
Forecasting
SQL
Power BI
Python
Oracle EBS
Digital Transformation
Customer Relationship Management
Awards
- CEO Award Winner — 2023
For outstanding performance and commitment to Graco’s strategic initiatives.
- GROW Award Winner - 2025
For simplifying work processes & automating internal workflows to enhance visibility and transparency.
Interests
Reading
Sports
Timeline
Senior Customer Service Representative
GRACO INDIA PVT LTD
11.2021 - Current
Service Engineer
DENSO INTERNATIONAL INDIA PVT LTD
11.2018 - 11.2021
Graduate Engineer Trainee
INTERNATIONAL CENTRE FOR AUTOMOTIVE TECHNOLOGY
08.2017 - 07.2018
Post Graduation Diploma - Business Analytics
Birla Institute of Technology And Science – Pilani
04.2001 -
Bachelor of Technology - Mechanical & Automation Engineering
Guru Gobind Singh Indraprastha University
04.2001 -