Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
Generic

Jatin Sapra

Senior Customer Service Representative
Gurugram

Summary

Results-oriented Supply Chain Analyst has experience in optimizing operations, improving inventory planning, and driving data-backed decisions. Proficient in Oracle EBS, SQL, Power BI, and demand forecasting models to enhance delivery efficiency, reduce costs, and support strategic planning.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Senior Customer Service Representative

GRACO INDIA PVT LTD
11.2021 - Current
  • Reduced overstocking and understocking by optimizing inventory planning and improving demand forecasting accuracy.
  • Achieved cost savings by implementing delivery consolidations and selecting efficient transport modes.
  • Created Power BI dashboards to track KPIs: Delivery Efficiency, Warehouse Efficiency, and Inventory Turnover.
  • Led the Oracle EBS implementation for Order to Cash, Inventory Management, and MFG planning.
  • Manage tools integration and implementation: Salesforce, Cognos, Partner Portal, and PWC e-Invoicing for digital operations.
  • Enhanced order fulfillment by analyzing planning types (BTO, STK, NSA, NSO), and executing credit assessments.

Service Engineer

DENSO INTERNATIONAL INDIA PVT LTD
11.2018 - 11.2021
  • In-house business tool development: Implemented business tools like the ODMS tool and the E-Audit service tool for inventory optimization and service quality checks.
  • Business Expansion: Generate location-specific insights to evaluate the potential location for service business expansion. Also, measure the effectiveness of marketing efforts based on location-specific factors.

Graduate Engineer Trainee

INTERNATIONAL CENTRE FOR AUTOMOTIVE TECHNOLOGY
08.2017 - 07.2018
  • Customer Analysis: Identified target customers, analyzed the customers' requirements, and specified how our products and services can fulfill these requirements.
  • Process Digitization: Analyze and digitize the existing business processes for high operational efficiency and cost savings.

Education

Post Graduation Diploma - Business Analytics

Birla Institute of Technology And Science – Pilani
Pilani, India
04.2001 -

Bachelor of Technology - Mechanical & Automation Engineering

Guru Gobind Singh Indraprastha University
Delhi, India
04.2001 -

Skills

Supply Chain Analytics

Awards

  • CEO Award Winner — 2023

For outstanding performance and commitment to Graco’s strategic initiatives.


  • GROW Award Winner - 2025

For simplifying work processes & automating internal workflows to enhance visibility and transparency.

Interests

Travelling

Reading

Sports

Timeline

Senior Customer Service Representative

GRACO INDIA PVT LTD
11.2021 - Current

Service Engineer

DENSO INTERNATIONAL INDIA PVT LTD
11.2018 - 11.2021

Graduate Engineer Trainee

INTERNATIONAL CENTRE FOR AUTOMOTIVE TECHNOLOGY
08.2017 - 07.2018

Post Graduation Diploma - Business Analytics

Birla Institute of Technology And Science – Pilani
04.2001 -

Bachelor of Technology - Mechanical & Automation Engineering

Guru Gobind Singh Indraprastha University
04.2001 -
Jatin SapraSenior Customer Service Representative