Jatin Srivastava
IT- Operations Analyst
Summary
Highly focused support professional with over 7.5 years of experience in multiple client- centric domains. Proven record of managing shared tasks with higher accuracy & efficiency. Adaptable and motivated, continuously developing opportunities that further establish business goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Operations Analyst
Accenture
Bangalore
11.2017 - Current
- Handled two teams (one in the Eastern Time zone and the other in the Pacific Time zone) that had more than 30 employees each and helped the management to achieve daily BAU targets.
- Manage high-priority escalations (P1) incidents with exceptional poise and composure, making quick decisions to reduce overall impact.
- Compiled data and shared excel reports which helps in managing different day-to-day tasks.
- Responsible for sharing Ticket Management & Problem Identification reports with Microsoft Stakeholders to improve Business Ethics and Efficiency on a weekly and quarterly basis.
- Worked towards different MIS reports like Summary, Inventory, On-demand, and Exception reports by gathering data from multiple sources to analyze key metrics & previous trends which helps the team in managing tickets and main the required SLA.
Database Administrator
Epsilon
Bangalore
08.2016 - 10.2017
- Organized and presented collected data to both technical and non-technical colleagues and departments by Developing an effective inventory management system to minimize errors.
- Provided complete optimized support on installation and restoration of databases on Linux & Solaris boxes & was actively responsible for managing MySQL across various environments which includes Production, Development, and Testing environment.
- Coordinated with project staff on database development timelines and communicated the same.
- Administered, supported, and monitored databases by proactively addressing different database issues and maintaining servers.
- Followed standard practices for migrating changes to test and production environments and provided technical support to meet business requirements.
Support Executive
HCL Technologies Noida
Delhi
07.2015 - 08.2016
- Responsible for handling support requests related to troubleshooting of PSTN (Telephone), broadband and BT Sport for BT, and handled over 200 P1 escalations in a quick succession of 13 months which has helped the organization to promote business.
- Provided On-call resolution to BT engineers while activating media services and by initiating the initial troubleshooting procedures.
- Helped team in managing sales & support inventory reports and discuss the same over monthly connect.
- Helped the team in managing dashboards and participated in different team-building activities to enhance working relationships.
Process Associate
Inter Globe Technologies Gurgaon
Gurugram
07.2014 - 07.2015
- Dealt with post & pre-sales queries of hotel and flight departments of Go-IBIBO & Expedia.
- Had effective people management and organizational abilities to plan for any upcoming holiday plans for bulk booking.
- Helped team in maintaining & managing inventories and daily dashboards.
- Handled different backend tasks like cargo billing, Manual ticketing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
Education
Bachelor of Technology - Electrical Engineering
Gautam Buddha Technical University
Prayagraj 08.2009 - 07.2013
Senior Secondary - Science Education
Jagat Taran Golden Jubilee
Prayagraj 06.2008 - 07.2009
Skills
MS Excel
SQL knowledge
MySQL database management
Snow Management
Jira issue tracking
Flexible and Adaptable
Escalation management
Accomplishments
- Academics
- B.Tech Electrical & Electronics(2009 – 2013) from S.P
- Memorial Institute of Technology, Allahabad
- Higher Secondary- CBSE X+2(2008 – 2009) from Jagat Taran Golden Jubilee School, Allahabad, U.P
- Ersonal Information:
- Ather’s Name : Late Mr
- Shashi Bhal Srivastava
- Orrespondence Address : 1204/Cape Silver 6, Super Tech Cape Town - NOIDA
- O.B : 16 July 1992
Timeline
IT Operations Analyst
Accenture
11.2017 - Current
Database Administrator
Epsilon
08.2016 - 10.2017
Support Executive
HCL Technologies Noida
07.2015 - 08.2016
Process Associate
Inter Globe Technologies Gurgaon
07.2014 - 07.2015
Bachelor of Technology - Electrical Engineering
Gautam Buddha Technical University
08.2009 - 07.2013
Senior Secondary - Science Education
Jagat Taran Golden Jubilee
06.2008 - 07.2009