JAVED AHMED
Dehradun,UT
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experience 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Senior Customer Care Representative
Ienergizer
01.2022 - 07.2022
- This position involved acting as an intermediater between the Australian customers and the company professionals
- Acknowledging customer grievance, rescheduling the canceled services and service professionals as per their availability, refunds,retaining the customers and hence achieving the customer satisfaction.
Store Manager
Bustan Bakers Dehradun
12.2013 - 11.2019
- Managing the store and the staff
- Contacting new clients like event organisers, educational Institutes,Banquets and hotels for supplying the bakery products for various events.
Senior Technical Support Officer
Mphasis an HP company
01.2010 - 12.2011
- This role involved providing customer satisfactory and high quality technical support for Bank Of America home and office employees in US and UK, for their laptops and desktops and various applications and patch updates that employees needed for their day to day working.
Senior Reservation agent
Travelport a Galileo company
05.2007 - 05.2008
- This position involved dealing with travel queries of UK passengers, informing the passengers about various flights, hotels and car hire
- Offering tailor made holiday packages as per their budget and selling them, booking flights, hotels, car hire and insurance across the globe.
Customer Service Exec.
Convergys India Pvt.
07.2006 - 04.2007
- Worked as Customer Service Executive for Orange UK based Telecom Process.
Education
BCA Computer Science -
MCRP University Bhopal
01.2006
XII -
01.2001
X -
01.1998
Skills
- Team motivation
- Exceptional communication
- Call center experience
- Coaching and Mentoring
- Complaint Handling
- Customer satisfaction measurement
- First Call resolution
- Customer Relations
- Work Prioritization
- Issue and Complaint Resolution
Other Info
Result oriented, good interpersonal and problem-solving skills, customer focused, and quality performer, Won Various awards in annual academics, painting and other extracurricular activities., Fluent in English and Hindi., Gardening, Listening to Music, Painting
Personal Information
- Passport Number: Z5208627
- Fathers Name: Mohd. Seddeq,
- Date of Birth: 12/12/81
- Marital Status: Single
Languages
English
Advanced (C1)
Timeline
Senior Customer Care Representative
Ienergizer
01.2022 - 07.2022
Store Manager
Bustan Bakers Dehradun
12.2013 - 11.2019
Senior Technical Support Officer
Mphasis an HP company
01.2010 - 12.2011
Senior Reservation agent
Travelport a Galileo company
05.2007 - 05.2008
Customer Service Exec.
Convergys India Pvt.
07.2006 - 04.2007
BCA Computer Science -
MCRP University Bhopal