PANTAM SAI KUMAR
Visakhapatnam
Summary
Developed critical skills in customer service and conflict resolution within customer-centric environment, looking to transition into new field. Demonstrated ability to build strong relationships and address complex issues effectively. Seeking to leverage these transferrable skills to contribute to new role.
Overview
3
3
years of professional experience
Work History
Senior Customer care representative
Concentrix
01.2017 - 11.2019
- Company Overview: Client: AXIS bank
- Assist customers in troubleshooting technical issues related to telecom services
- Identifying and prioritizing customer needs and improving their experience by understanding their needs and executing appropriate results
- Maintain accurate records of customer interactions, transactions, comments, and complaints
- Adhere to established quality standards and guidelines in customer interactions
- Ensure compliance with company policies and procedures in all customer interactions
- Managing performance of the team by ensuring adherence to SLA expectations
Education
Bachelor of Technology - MECHANICAL
Chaitanya Engineering College
01.2015
Intermediate -
Narayana Junior College
01.2011
10th ( SSC ) -
St. Aloysius High School
01.2009
Skills
- Target and work oriented
- Multilingual
- AUTOCAD
- CATIA
- MS Office
- C and C
- CATIA PRO
- Adaptability and flexibility
- Customer relationship management
- Exceptional communication
- Team motivation
- Call center experience
Languages
English
Hindi
Telugu
Awards
- STAR award (Best Performer for a particular quarter of the year)
- TOP GUN award (Best Performer of the year)
Hobbies and Interests
- Reading books of all genres
- Gardening
- Playing chess and cricket
- Solving sudoku puzzles
Disclaimer
I hereby, declare that the above furnished information is correct and true for the best of my knowledge and I bear the responsibility for the correctness of the above mentioned.
Personal Information
- Father's Name: P. Nageswara Rao(Late)
- Date of Birth: 01/14/94
- Gender: Male
- Nationality: Indian
Timeline
Senior Customer care representative
Concentrix
01.2017 - 11.2019
Intermediate -
Narayana Junior College
10th ( SSC ) -
St. Aloysius High School
Bachelor of Technology - MECHANICAL
Chaitanya Engineering College
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