Riti Tandon
Greater Noida
Summary
I want to build a successful career in professional field. I am confident and hardworking person. My ability to adjust in different environment and try to create a healthy relationship with my colleague.
Overview
5
5
years of professional experience
Work History
Senior Customer Care Representative
Wipro
06.2022 - Current
- Helping clients with their payroll related issues like missing pay and tax deductions being made, overpayment issues, compensation change issue etc.
- Working as HR Administrator with one of the largest healthcare companies in U.S assisting their employee with payroll and other HR issues.
- Managing case tickets on HR Assist .
- Making and managing reports for the whole team team regarding their case tickets and help them complete it before they hit SLA..
- Published Webchat C-Sat report, Agent Status report Daily tickets review reports on daily basis for the whole team.
- Did Root Cause Analysis of the tickets to improve the C-Sat scores that have the direct impact on customer satisfaction in the successful delivery of contracted deliverables.
- Empathize with customers make decisions and solve problems.
- Developed client relationships by managing queries and ensured elevated service levels are met.
- Providing analysis around key metrics such as how we can improve our teams C-Sat rate suggested and then helped in implementing different strategies.
- Notice new trends whenever an update is rolled out and keep the team updated so that they can provide the accurate information to the employees.
Chat Agent
Tech Mahindra
06.2021 - 03.2022
- Handling customers quires as a chat agent and offer the best real time service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other order related issues
Cashier
HDFC Bank
03.2020 - 11.2020
- As a part of my Job role I was serving customers by completing account transactions
- Providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals
- Sells cashier's checks, traveler's checks, and series e-bonds
Process Associate
Genpact
07.2019 - 01.2020
- I was suppose to handle claims of AON insurance ( General insurance claims) having a adequate knowledge in policy admin tasks such as premium calculations, policy renewals, Adhoc modifications in policy, issuing certificates to policy holders, handling auto id cards and client reporting
Education
Post Graduation - Finance & Accounting with GST
NIIT
01.2019
LLB -
Allahabad State University
01.2019
B.Com -
Allahabad University
01.2016
Intermediate -
Bishop Johnson School & College
01.2013
High School -
Bishop Johnson School & College
01.2011
Skills
- Understanding the priorities and needs of the business
- Adapting to changing requirements
- Result-oriented thinking
- Problem-solving capability
- Positive attitude
- Quick observer
- Good learner
- Basic knowledge of MS Excel including Pivot Tables, VLOOKUP, INDEX/MATCH & Data Tables
- Basic knowledge of MS Office (Word, PowerPoint, Tally, GST)
- Good comprehension skills
- Typing speed of 25wpm
Contact
riti.tandon.rt@gmail.com, +91-8953660122
Spokenlanguages
- English
- Hindi
Personal Information
Date of Birth: 08/23/94
Hobbies and Interests
- Music
- Reading & Writing
- Travelling
Timeline
Senior Customer Care Representative
Wipro
06.2022 - Current
Chat Agent
Tech Mahindra
06.2021 - 03.2022
Cashier
HDFC Bank
03.2020 - 11.2020
Process Associate
Genpact
07.2019 - 01.2020
Post Graduation - Finance & Accounting with GST
NIIT
LLB -
Allahabad State University
B.Com -
Allahabad University
Intermediate -
Bishop Johnson School & College
High School -
Bishop Johnson School & College