Javed Shanediwan
Mumbai
Summary
Dynamic Client Service Executive with a proven track record at FIS Global Business Solutions, excelling in problem-solving and quality assurance. Adept at troubleshooting and cross-browser testing, I enhance user experiences and foster strong client relationships. Committed to continuous learning and collaboration, I deliver tailored solutions that drive project success.
Overview
11
11
years of professional experience
Work History
Manual Tester
FIS Global Business Solutions
Powai
04.2022 - 12.2024
- Provided feedback to product management on potential product improvements based on test outcomes.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Created automated scripts using Selenium WebDriver for web application testing.
- Developed test plans and test cases to ensure software quality assurance.
- Reviewed project documentation such as requirement specifications, design documents.
- Participated in code reviews and identified areas of improvement.
- Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
- Performed functional, integration, regression, and end-to-end testing.
- Collaborated with development team to resolve issues quickly and efficiently.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Utilized bug tracking systems to document and manage issues identified during testing.
- Repaired malfunctions, reassembled items, and performed final tests.
- Created detailed bug reports with clear steps to reproduce the issue.
- Wrote clear bug reports with detailed reproduction steps for developers.
- Provided feedback on product design decisions from a quality assurance perspective.
Web Designing
FIS Global Business Solutions
Powai
10.2019 - 04.2022
- Developed strategies to optimize website performance, including page loading times and search engine optimization.
- Designing, developing, testing, deploying, and maintaining user-friendly web interfaces for clients.
- Ensured all web pages are compliant with accessibility standards.
- Collaborated with other developers to enhance the user experience of websites.
- Assisted in designing new website layouts for clients' websites.
- Maintained consistency throughout multiple webpages by designing templates with reusable components.
Client Service Executive
FIS Global Business Solutions
Powai
07.2016 - 10.2019
- Conducted website testing, including user testing and troubleshooting, before live deployment.
- Performed cross-browser and cross-device testing to ensure compatibility.
- Collaborated with developers to troubleshoot and validate fixes before production release.
- Conducted functional, usability, and regression testing on web applications before live deployment.
- Defined coding requirements for website development.
- Analyzed requirements, designed, developed, and implemented software applications across multiple websites.
- Implemented website solutions and integrated them into business operations.
- Identified business challenges and proposed effective solutions.
- Executed established processes for website design and development.
- Collaborated closely with clients to understand their needs and challenges, providing tailored solutions.
- Managed and resolved client escalations effectively.
- Assisted senior developers in meeting tight deadlines during understaffed periods.
- Took on additional projects and responsibilities as new opportunities and interests arose.
- Served as a trainer and team lead for junior agents.
- Worked with peers and managers to communicate emerging fraud trends and shared best practices, ideas, and insights.
Customer Care Executive
Serco
Goregaon (East)
04.2014 - 05.2015
- Offered assistance and support to callers seeking information about products and services.
- Coordinated with the billing department and customers to resolve issues.
- Managed and prioritized workflow, ensuring effective scheduling while maintaining communication with supervisors and team members.
Education
Post Graduate Diploma in Management -
Welingkar's
Mumbai11.2018
Bachelor of Commerce -
Reena Mehta College
Mumbai06.2016
High School Diploma -
St Haris High School
Mumbai03.2011
Some College (No Degree) -
Raval Internation College
MumbaiSkills
- Client Relationship Management
- Problem solving
- Project Management
- Attention to detail
- User-Centric Approach
- Adaptability
- Collaboration
- Troubleshooting and Testing
- Training and Leadership
- Continuous learning
- Quality assurance
- Bug tracking
- Cross-browser testing
Languages
- Hindi
- English
- Marathi
Awards
- Awarded Best employee of the month (Web Designing/ Manual Tester)
- Awarded as best employee of the quarter (Web Designing/Manual Tester)
- Received Appreciation award (Web Designing/Manual Tester)
Personal Information
- Date of Birth: 04/24/95
- Marital Status: Single
Core Strengths And Technical Competencies
- Client Relationship Management
- Problem Solving
- Project Management
- Attention to Detail
- User-Centric Approach
- Adaptability
- Collaboration
- Troubleshooting & Testing
- Training & Leadership
- Continuous Learning
Accomplishments
- Awarded Best Employee of the Month (Web Designing/Manual Testing)
- Awarded as the best employee of the quarter (Web Designing/Manual Testing)
- Received Appreciation Award (Web Designing / Manual Tester)
Timeline
Manual Tester
FIS Global Business Solutions
04.2022 - 12.2024
Web Designing
FIS Global Business Solutions
10.2019 - 04.2022
Client Service Executive
FIS Global Business Solutions
07.2016 - 10.2019
Customer Care Executive
Serco
04.2014 - 05.2015
Post Graduate Diploma in Management -
Welingkar's
Bachelor of Commerce -
Reena Mehta College
High School Diploma -
St Haris High School
Some College (No Degree) -
Raval Internation College
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