Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Javeed Baba Shaik

Javeed Baba Shaik

Hyderabad

Summary

Dynamic professional with extensive experience at Amazon Development Centre India, excelling in customer service and sales support. Proven ability to analyze data and generate insightful reports, enhancing customer satisfaction. Strong communication skills and a commitment to quality assurance drive successful outcomes in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Amazon Customer Service Associate

Amazon Development Centre India Pvt. Ltd. (HYD20)
Hyderabad
09.2020 - 02.2025
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Performed additional duties as assigned by management team.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.

E-Channel Manager

ICICI Lombard General Insurance Co. Ltd
Hyderabad
09.2017 - 03.2018
  • Conducted research into new products available in the market and recommended them accordingly.
  • Analyzed various health plans to determine which one best suits the customers' needs and budget.
  • Generated reports related to sales figures, conversion rates, customer feedback.

CSR, Sales

Tata Business Support Services Limited
Hyderabad
10.2016 - 05.2017
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
  • Ensured compliance with applicable laws and regulations related to sales process.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.

Education

Master of Science - ECE(Digital Systems)

Muffakham Jah College of Engineering & Technology
Banjara Hills ,Hyderabad
12-2022

Skills

  • Technical support
  • Data analysis
  • Communication skills
  • Report generation
  • Quality assurance
  • Customer service
  • Sales support
  • Shipping logistics

Certification

  • Data Analysis
  • Core Java Basics

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1

Timeline

Amazon Customer Service Associate

Amazon Development Centre India Pvt. Ltd. (HYD20)
09.2020 - 02.2025

E-Channel Manager

ICICI Lombard General Insurance Co. Ltd
09.2017 - 03.2018

CSR, Sales

Tata Business Support Services Limited
10.2016 - 05.2017

Master of Science - ECE(Digital Systems)

Muffakham Jah College of Engineering & Technology

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Javeed Baba Shaik