Muskan Sharma
Kolkata
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in technical troubleshooting and conflict resolution. Adept at enhancing customer satisfaction through effective complaint handling and product knowledge. Recognized for training new staff and fostering positive relationships, ensuring a seamless customer experience in fast-paced environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Amazon Customer Service Associate
shajmusk
Kolkata, West Bengal (Virtual)
04.2023 - Current
- Diagnosed and resolved technical issues for customers for Alexa and Kindle devices, effectively and efficiently.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly and professionally.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
Teleperformance Customer Service Associate
Muskan Sharma
Kolkata, West Bengal Virtual
05.2022 - 12.2022
- Assisted customers with inquiries and product-related questions.
- Resolved complaints efficiently to maintain customer satisfaction.
- Managed returns and exchanges according to company policy.
- Provided training support for new staff on customer service protocols.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
B.Com - Commerce
Bhawanipur Education Society College
Kolkata, India 10.2021 - 08.2025
High School Diploma -
Sunrise Eng. Med. School
Howrah, West Bengal03-2021
Skills
- Technical troubleshooting
- Customer relationship management
- Conflict resolution
- Product knowledge
- Complaint handling
- Call center operations
Affiliations
- Baking
- Swimming
- Soduko
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Marwadi
Intermediate (B1)
B1
Accomplishments
- Received many monthly and quarterly awards for outstanding performance at Amazon
- Always appreciated for maintaining schedule adherence
References
References available upon request.
Timeline
Amazon Customer Service Associate
shajmusk
04.2023 - Current
Teleperformance Customer Service Associate
Muskan Sharma
05.2022 - 12.2022
B.Com - Commerce
Bhawanipur Education Society College
10.2021 - 08.2025
High School Diploma -
Sunrise Eng. Med. School