Javeeth Sayed

• Responsible for Configuration, Replication and customizing configurations based on Customer requirement
• Troubleshooting Customer's live environment by taking packet packet capture
• Analyze server logs to check RCA
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Managed Multiple issues and resolved within SLA
• Took more cases by increasing sales by 10%

Project : Safe Harbor

Designation : Technical Support Engineer

• As Technical Support, troubleshoot CX's various issues
• Document steps that have carried out through entire troubleshooting
• Managed 20 calls, per day
• Met SLA throughout month
• Suggested software and hardware modifications to reduce lag time and improve overall speed
• Performed root cause analysis of reported issues to enact corrections
• Explained technical information in clear terms to promote better understanding for non-technical users
• Gathered trend data from customer calls and interactions
• Researched new tactics to better hone responses and shorten remediation times
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems